The Reporting Dashboards in the Sprinklr Mobile App provide a cohesive and simple summary of metrics related to cases. They allow you to track performance, identify trends, and assess results in an engaging visual format, which supports swift decision-making based on data.
With Reporting Dashboards, you can:

• Visualize key metrics through intuitive widgets.

• Quickly identify trends and performance across different cases.

• Obtain insights in a structured and easily digestible format.

• Share and showcase dashboards to improve teamwork.

This function ensures that you always maintain a clear grasp of your case metrics, facilitating more informed analysis and decision-making.

Mobile: Full Reporting Dashboard View

Drilldown on the Reporting Widgets

• Launch the QM & CA mobile application. Tap on the Reporting tab icon (depicted by bars) located in the bottom panel.

  

• Long-press the widget for which you want to view the drilldown.

  

• The Explore pop-up panel will appear at the bottom.

  

• You can tap on the required metric that you want to view in detail through drilldown.

  

• The metric drilldown section will open up.

  

• If you want to open any case in the detailed view from here, click the Eye icon within the Case Number column.

  

• The detailed view with the chats and the call recording of the case will open up.