This article orients you to the Video Intelligence workspace — how you access it, how the screen is laid out, what each section does, and how you move between them. Use it as your map before diving into individual features.

​

• Prerequisites and Permissions

• Accessing Video Intelligence

• Getting Started

• Understand the Workspace Layout

• Organization Selection

• Left Navigation Menu

• Home Page States

• AI Daily Briefing

• Workflow

• Navigation Tips

• Administration

1. Prerequisites and Permissions

Before using Video Intelligence, ensure that:

• Video Intelligence is enabled for your Sprinklr environment.

• You have been assigned the appropriate user role and permissions.

• You have access to the required organizations or workspaces.

​

Permissions

Available features depend on your assigned role.

​

To access Video Intelligence, your administrator must enable the required permissions. You can find these settings at All Settings → User Management → Global Roles. Click the three‑dot menu next to the role and select Edit. Then scroll to the Role Permissions section, expand Video Intelligence, and enable the permissions.

2. Accessing Video Intelligence

1. Click Launchpad or New Tab .

2. Navigate to Sprinklr Insights tab. Under Learn > Insights, click Video Intelligence.
   
   

   ​

   Note: You can also directly login using the standard Video Intelligence sign-in page.

Single sign-on: A unified SSO lets you move between Sprinklr and Video Intelligence without a separate login. On entry, the system authenticates you, maps you to the correct organization/workspace, and loads the appropriate role-based view.

The Video Intelligence platform is displayed.

​

3. Getting Started

1. Open Video Intelligence from the Launchpad.

2. Use Global Volume Search to evaluate topic volume and relevance.

   ​

3. Create a dashboard using the Intelligence Builder: choose Brand, Project, Competitor, or Comment Intelligence. The system bulk-loads recent videos and then updates daily.

   ​

4. Add keywords, brands, hashtags, or topics to monitor.

5. For guaranteed processing of specific videos, add URLs to the Watch List (BYOV).

   ​

6. Explore collected content using search and trend analysis tools. Explore results via Advanced Video Search, Trendsurfer, and Hashtags; group notable videos into Collections.

7. Use Clue AI to summarize findings and identify important insights.

8. Organize key videos into Collections for ongoing analysis.

   ​

​

4. Understand the Workspace Layout

The Video Intelligence workspace is organized into three primary areas:

The layout is designed to help you move quickly between monitoring, analysis, and investigation tasks.

5. Organization Selection

If your company manages multiple brands, clients, business units, or regions, you may have access to more than one organization.

Use the Organization Selector in the header to switch between available organizations and view the dashboards, searches, and data assigned to each organization.

Your access is determined by the permissions configured for your account.

6. Left Navigation Menu

The left navigation menu provides access to the core Video Intelligence capabilities.

​

7. Home Page States

The Home page may appear differently depending on whether your organization has already configured Video Intelligence.

New workspace

If Video Intelligence has not been configured, the Home page displays setup guidance to help administrators with:

• A 3-step setup checklist:

  1. Add keywords & topics — the products, campaigns, and themes to track.

  2. Set up brand monitoring — add your brand and competitors for logo/product detection.

  3. Build your first dashboard — assemble KPIs, trends, and sentiment into a shareable live view.

• A "Skip setup and explore with sample data" option, so you can look around before committing.

Once all steps are complete, a success banner routes you into the established workspace.

Established workspace

Once configuration is complete and data is available, the Home page displays:

• Key performance indicators (KPIs)
• Trend summaries
• Dashboard highlights
• Recent activity
• Alerts
• AI-generated insights

8. AI Daily Briefing

AI Daily Briefing

AI Daily Briefing provides a summary of notable activity, emerging trends, and important changes detected across monitored video content.

The briefing helps teams quickly understand:

• Significant volume changes
• Trending topics
• Emerging conversations
• Important performance shifts

Use the briefing as a starting point for deeper investigation and analysis.

​

​9. Workflow

The sections are designed to flow into one another. A common path looks like this:

1. Home surfaces a spike or alert worth investigating.

2. You jump to Search (or click a trending hashtag/KPI tile) to investigate the conversation in detail.

3. You group notable videos into a Collection and, if the topic is worth ongoing tracking, add terms in Keywords.

4. You build a Dashboard for recurring monitoring and save the query under Saved Searches.

5. Trends and Hashtags help you keep an eye on the wider landscape and emerging momentum.

Routing at a glance: Compact search / recent chip → Search results · "Advanced →" → Search · KPI tile / "Open dashboards →" → Dashboards · Hashtag row / "View all →" → Hashtags · Category card / "View all →" → Trends · AI briefing prompt → inline answer (may deep-link to a saved search or dashboard).

​

10. Navigation Tips

• Use Home as your daily starting point — the AI Daily Briefing answers "what do I need to know today?" before you run a single query.

• Confirm you're in the right organization before building or reviewing boards, especially if you manage multiple clients or regions.

• Search from anywhere — the compact search box on Home and the recent-search chips route straight to results.

• Deep analysis lives in the sub-sections — Home is a summary; drill-down, filtering, and authoring happen in Search, Dashboards, and Trends.

​

11. Administration

Administrative controls allow management of Organizations and Sub-Organizations — ideal for agencies or global brand teams that need to segment workspaces across clients or regions.

​

Email Alerts

Alerts can be configured to flag risks or opportunities in real time for:

• Top UGC (user-generated content).

• Viral videos: based on view/engagement thresholds.

• Viral topics: defined using Boolean logic.

Managing contract limits

To stay within contract limits, admins can deactivate boards. This pauses daily data crawling to free up capacity without deleting historical data.

​

​