The Data Retention Policy (DRP) module allows organizations to manage and delete stored data from the system to meet compliance, storage, and privacy requirements.

With the latest update, DRP now supports deletion of voice recording data, including:

• Main call recordings

• Recording snippets

Both are handled separately during deletion to ensure better control and accuracy. This allows teams to manage voice recording data more effectively from a single place.

Deleting Voice Recordings via DRP

1. Click the New Tab icon. Navigate towards the DRP Persona App or search for it in the Universal Search Bar.

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2. On the Persona Homepage, from the left pane, click Data Retention Policies.

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3. Click Create Retention Policy in the top right corner.

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4. Fill in the required details:

   1. Policy Name: Provide the name for your policy.

   2. Description (Optional): Provide a brief about your policy.

   3. Entity Type: Select it as Universal Message.

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5. Under Retention Policy Conditions, define the rules for deletion:

   1. Set Property as Created Date and configure the duration (for example, older than a specific time period).

   2. Select Account/Account Groups if you want to restrict deletion to specific accounts.

   3. Set Message Type as Sprinklr Voice Recording.

6. The summary section on the right will display the configured conditions for deletion.

7. Select the user/user groups you want to share this policy with.

   1. Users can configure deletion rules based on defined conditions.

   2. The system processes and permanently deletes matching records from storage based on policy configuration.

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8. Click Send for Approval in the bottom right corner.

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