‎Recording Permissions | Sprinklr Help Center

Recording Permissions

Updated

10 days ago

This document describes the permissions available in Sprinklr Voice for managing call recordings, transcripts, and recording segments. These permissions determine which users can access, modify, or delete recordings during and after a call.

Note:

Recordings generated in the system can be accessed through the Conversation Pane, QM View, and Reporting.
All permissions apply consistently across these access points unless explicitly stated otherwise.

1. Call Controls

These permissions allow users to manage recording behavior during a live call.

Permission	Description
Voice Pause Recording	Temporarily pause an ongoing call recording using Call Controls while the call is in progress.
Voice Resume Recording	Resume a previously paused call recording using Call Controls.
Cancel Voice Recording	Cancel and permanently delete an active call recording during a live call using Call Controls. No recording will be generated or saved after the call ends.
Snip Recording	Enable agents to capture and save short, relevant portions of a call as recording snippets. Note: The Snippet capability must be enabled in your Sprinklr environment.

2. Recordings and Transcripts

These permissions control access to complete recordings, snippet recordings, and call transcripts.

Permission	Description
View Main Recording	Access and play the main call recording of the agent–customer interaction. Note: Access to this feature is controlled by a dynamic property (DP). To enable this feature in your environment, reach out to your Success Manager. Alternatively, you can submit a request at tickets@sprinklr.com.
View Snippet Recording	View snippet recordings created during the call. Note: The Snippet capability must be enabled in your Sprinklr environment.
View Segment Recording	Access individual segment recordings within a conversation.
View Transcript	View the text transcript of the conversation. Note: Access to this feature is controlled by a dynamic property (DP). To enable this feature in your environment, reach out to your Success Manager. Alternatively, you can submit a request at tickets@sprinklr.com.
Download Recording	Download the full main recording or snippet recordings for offline access or archiving. Users can download segment recordings only from the QM View.
Purge Main Recording	Permanently delete the full main recording from the system. If segmentation is enabled, all associated segments are also deleted.
Purge Snippet Recording	Permanently delete snippet recordings from the system.

3. Recording Segments

These permissions define visibility and access levels for segmented recordings within a conversation.

Permission	Description
View All Segments	View all conversation segments, regardless of agent assignment. This permission is intended for administrators who require full end-to-end visibility.
View Segments with Transition	View conversation segments involving at least one agent whose access level is granted to the current user.
View Segments without Transition	View only the segments associated with agents whose access level the current user possesses.
View All Agents in Activity	View all agent activity nodes in the conversation. If this permission is not granted, the user can only see activity nodes for agents listed in their Interaction Visibility field.