Set Campaign Priority in a Dialer Profile

You can set the priority of the campaigns in a dialer profile to define the order in which the dialing happens across different campaigns containing the same set of agent queues. With campaign priority, dialing happens sequentially.

​

Weightage and Priority

You can configure both Weightage and Priority simultaneously at campaign level, it works as follows:

1. Priority First

   • Campaigns are grouped by priority numbers.

   • Priority 1 campaigns run before Priority 2 campaigns.

2. Weightage Within Priority

   • If multiple campaigns share the same priority, calls are distributed according to weightage.

   • Example: Campaign A (60%), Campaign B (40%) at Priority 1 → calls are divided 60:40.

   • Total weightage within a priority should be 100%.

   ​​

   Note: Access to this feature is controlled by DP - ADVANCED_DIALING_STRATEGY_ENABLED dynamic property. To enable this feature in your environment, reach out to your Success Manager. Alternatively, you can submit a request at tickets@sprinklr.com.

   ​

To set the campaign priority in a dialer profile

1. Click the New Tab icon. Under the Sprinklr Service tab, click Voice Care within Listen.

2. Under Voice Settings, on the left pane, click Dialer Profiles on the Voice Applications window.

3. Click + Add Dialers on the top right corner of the screen.

   The Dialer Details screen is displayed and enter the mentioned details on this screen.

4. Click on the Advanced Settings screen.

5. Scroll down to Campaign Priorities section and select the Campaign and Weightage % from the drop down list under Priority 1 section and if required select the same under Priority 2 section.

   ​

   Note: The campaigns must use the same dialer profile for assigning campaign priority.

   ​

   ​

   ​

6. Click Save.