Supported Languages in Conversational Analytics
Updated
Use this reference to identify language support across the core Conversational Analytics capabilities. Support applies independently to each capability, so review the full row for the language you plan to use.
Support Matrix
Language | Top Contact Drivers | Summary and Topics | Insights Hub(AI+): Statistical, Product, Agent, and Contact Driver |
English | Yes | Yes | Yes |
French | Yes | Yes | Yes |
Spanish | Yes | Yes | Yes |
German | Yes | Yes | Yes |
Arabic | Yes | Yes | Yes |
Portuguese | Yes | Yes | Yes |
Italian | Yes | Yes | Yes |
Japanese | Yes | Yes | Yes |
Dutch | Yes | Yes | Yes |
Mandarin (Simplified) | Yes | Yes | Yes |
Cantonese | Yes | Yes | Yes |
Hinglish (Romanized) | Yes | Yes | Yes |
Urdu | Yes | Yes | Yes |
Korean | Yes | Yes | Yes |
Russian | Yes | Yes | Yes |
Polish | Yes | Yes | Yes |
Danish | Yes | Yes | Yes |
Marathi (Romanized) | Yes | Yes | No |
Malayalam (Romanized) | Yes | Yes | No |
Bengali (Romanized) | Yes | Yes | No |
Chinese | Yes | Yes | Yes |
Thai | Yes | Yes | Yes |
Malay | Yes | Yes | Yes |
Indonesian | Yes | Yes | Yes |
Greek | Yes | Yes | Yes |
Vietnamese | Yes | Yes | Yes |
Kazakh | Yes | Yes | No |
Tamil (Romanized) | Yes | Yes | No |
Telugu (Romanized) | Yes | Yes | No |
Kannada (Romanized) | Yes | Yes | No |
Gujarati (Romanized) | Yes | Yes | No |
Hebrew | Yes | Yes | No |
Turkish | Yes | Yes | Yes |
Albanian | Yes | Yes | No |
Bokmål (Norwegian) | Yes | Yes | No |
Bosnian | Yes | Yes | No |
Croatian | Yes | Yes | Yes |
Czech | Yes | Yes | Yes |
Estonian | Yes | Yes | No |
Finnish | Yes | Yes | No |
Hungarian | Yes | Yes | No |
Latvian | Yes | Yes | No |
Lithuanian | Yes | Yes | No |
Romanian | Yes | Yes | No |
Serbian | Yes | Yes | No |
Slovak | Yes | Yes | Yes |
Slovenian | Yes | Yes | No |
Icelandic | Yes | Yes | No |
Macedonian | Yes | Yes | Yes |
Amharic | Yes | Yes | No |
Swedish | Yes | Yes | No |
Odia (Romanized) | Yes | Yes | No |
Assamese (Romanized) | Yes | Yes | No |
Brazilian Portuguese | Yes | Yes | No |
Filipino | Yes | Yes | Yes |
Bulgarian | Yes | Yes | No |
Luxembourgish | Yes | Yes | No |
Catalan | Yes | Yes | Yes |
Basque | Yes | Yes | Yes |
Galician | Yes | Yes | Yes |
Montenegrin | Yes | Yes | Yes |
Nepali | Yes | Yes | No |
Norwegian | Yes | Yes | No |
Punjabi (Romanized) | Yes | Yes | No |
Swiss German | Yes | Yes | No |
Swiss French | Yes | Yes | No |
Sinhalese | Yes | Yes | No |
Ukrainian | Yes | Yes | No |
Hinglish (Native) | Yes | Yes | No |
Marathi (Native) | Yes | Yes | No |
Additional Considerations
- Support for new languages: Sprinklr can run a proof of concept (POC) to evaluate the feasibility and accuracy of a language that is not currently listed as supported. Please reach out to your Account Manager for more details.
- Accuracy: Accuracy can vary by language. Validate the results for your specific language and use case before deployment.
- Voice interactions: For voice-based interactions, language support also depends on speech-to-text (STT) speech-to-text (STT)capabilities. Before using a supported language for voice interactions, verify that STT supports the language. Please reach out to your Account Manager for more details.