Agent Preferences

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Manage Agent Preferences

The Agent Preference feature allows supervisors to define preference windows, apply constraints, and enable agents to submit their preferences within a controlled timeframe. This structured approach enhances scheduling accuracy, reduces manual effort, and promotes fair and balanced shift allocation.

Knowledge Base Article

Getting Started with Sprinklr Service

CXM - Entity Studio

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Forecast Reports

Getting Started for Agents

Agent Preferences

Getting Started for Workforce Managers

Getting Started for Administrators

Workforce Management Overview

Sprinklr's Workforce Management Solution

Manage Activities

Manage Schedule

Manage Shifts

Need for Workforce Management

Create Requests

Manage Workloads and Staffing Presets

Workforce Management Permissions

Forecasting

Scheduling

Capacity Plans

Shift Trade

Shift Change

Real Time Adherence

Time Off Management

Schedule Reports

Slot Management

Manage Forecasts

Time Off Reports

Manage Policies

Other WFM Reports

Manage Bids

Manage Approval Workflows

Manage Persona App

Events

Reporting and Analytics

Conversational AI

Sprinklr AI Agent

IVR

Knowledge Base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Agent Copilot

Service Agent Personas