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Sprinklr API Usage Reporting Dashboard

You can create a custom API Usage Report in Sprinklr to monitor your Sprinklr API usage. The report uses the Unified Log Reporting data source to provide real-time and historical insights into your Sprinklr API usage.Key Features The API Usage Report offers the following features: Captures real-time

Knowledge Base Article

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API

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API to check visibility criteria for Sprinklr Live Chat

You can control the visibility of the Sprinklr Live Chat depending upon three conditions - Business Hours, Pending Cases in the Queue, and Agent's Availability.You can use this SDK to check the availability of the live chat widget based on the visibility configuration in the Live Chat builder.

Knowledge Base Article

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API

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Sprinklr Static IP Addresses to Whitelist for Receiving External API Calls

Whitelisting the IPs will ensure that your communication infrastructure doesn’t block communication with Sprinklr. IP whitelisting is mandatory if you intend to use external APIs or webhooks to interact with the Sprinklr platform.The following static IP addresses are segregated based on the environm

Whitelisted IPs

Knowledge Base Article

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API

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Omnichannel Handover Protocol

Sprinklr will enable any external 3rd party Bot to participate in a conversation with the customer on any of the Modern Messaging channels like Twitter, WhatsApp, Sprinklr LiveChat, etc. This capability makes it possible for a brand to use an external or their own Bot for handling automated res

Knowledge Base Article

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