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Sprinklr named a Leader in The Forrester Wave™: Social Suites, Q4 2024
Read full reportSprinklr named a Strong Performer in The Forrester Wave™: CCaaS Platforms, Q2 2025
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Aramex delivers world-class CX with AI-powered CCaaS and 24/7 customer care
Read full storyAcer streamlines workflows across global markets and transforms the customer experience
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Check your AI maturity in minutes and get a free report with strategies to improve your AI readiness
Get startedNorthwestern Mutual uses Sprinklr AI to power its most successful social campaign ever
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Uber achieves industry-leading SLA and response times
Read full storyDeutsche Telekom rings in the future of CX with AI-powered CCaaS
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Sprinklr wins Cloud-Based CX Solution of the Year at the 2025 CCW Excellence Awards
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SPOTLIGHTAramex delivers world-class CX with AI-powered CCaaS and 24/7 customer care
Read full storyAcer streamlines workflows across global markets and transforms the customer experience
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Automation and Assignment
Anything related to platform configuration to help you optimize your workflow
Assignment Engine
Getting Started with Rule Engine
Scheduler Engine
Functionalities and Use Cases
Introduction to Unified Routing
Configuration of Unified Routing
Reporting and Monitoring
FAQs and Best Practices
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Getting Started with Sprinklr Service
CXM - Entity Studio
Reference Guide for Sprinklr Service
Sprinklr Service Glossary
Service Channels
Inbound Voice
Gamification
Outbound Voice & Dialers
Case Management
Automation and Assignment
Assignment Engine (Legacy) to Unified Routing Migration
Introduction to Scheduler Engine
Setting up Agents for Routing
Scheduler Engine vs Triggers
Approval Workflows
Introduction to Assignment Engine
Introduction to Rule Engine
Setting up Assignment Engine (Legacy)
Types of Rules
Case Sampling
SLA Configuration
Triggers
Assignment Engine Use Cases
Capturing Timestamps
Rule Batches
Unified Routing Overview
How Unified Routing works ?
Basics of setting up Unified Routing
Setting up Skills
Setting up Agent Capacity
Setting up Queues
Setting up Queue based routing
Setting up Skill based routing
Using AI in routing
Additional Use Cases
Configure Stickiness
FAQs
Queue monitoring
Assignment Failures and Troubleshooting
Reporting
Unified Agent Desktop
Supervisor Console
Surveys
Journey Facilitator
Sprinklr Commerce
Workforce Management
Reporting and Analytics
Conversational AI
Sprinklr AI Agent
IVR
Knowledge Base
Community
Quality Management
Conversational Analytics
Agent Assist
Sprinklr AI+
Customer-Facing Guided Workflows
Agent Copilot
Service Agent Personas