Define Tasks and Tools

Articles

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RS
Configure FAQ Tool in Agent Copilot

The FAQ Tool allows Agent Copilot to access and deliver accurate answers from training content using Retrieval-Augmented Generation (RAG). This ensures that responses are consistent, contextual, and based on trusted sources.Steps to Configure the FAQ ToolFollow the steps below to configure the FAQ T

Sprinklr Service

New Article

20.10

Knowledge Base Article

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Define Tasks and Tools

RS
Configure Task in Agent Copilot

Tasks are collections of actions your Copilot performs in specific scenarios, while tools are the building blocks of those tasks—essentially, individual micro-capabilities like fetching data or processing text. Access Task Manager in Agent CopilotFollow these steps to go to Task Manager in Agent Cop

Sprinklr Service

New Article

20.10

Knowledge Base Article

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Define Tasks and Tools

RS
Step 2: Define Skills and Tasks

In this step, you will define what your Agent Copilot can do by configuring Tasks and Skills. Tasks are collections of actions your Copilot performs in specific scenarios, while skills are the building blocks of those tasks—essentially, individual micro-capabilities like fetching data or processing

Sprinklr Service

20.7.1

Agent Copilot

Updated Article

Knowledge Base Article

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Define Tasks and Tools

RS
Configure Tools in Agent Copilot

Tools are reusable micro-actions that power your Copilot's capabilities. Each tool can be used independently or combined within tasks to create complex workflows. Steps to Configure Tools in Agent CopilotFollow these steps to configure Tools in Agent Copilot:1. Access Tools Record ManagerFollow thes

Sprinklr Service

New Article

20.10

Knowledge Base Article

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Define Tasks and Tools

Getting Started with Sprinklr Service

CXM - Entity Studio

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Sprinklr AI Agent

IVR

Knowledge Base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Agent Copilot

Introduction to Agent Copilot

Get Started with Agent Copilot

Data Management

Define Tasks and Tools

Additional Settings

Widget Configuration

Configure Agent Copilot Widget in Care Console

Agent Copilot Capabilities

Agent Copilot Reporting

Service Agent Personas