- Product SuitesPlatformSPOTLIGHT
Sprinklr named a Leader in The Forrester Wave™: Social Suites, Q4 2024
Read full reportSprinklr named a Strong Performer in The Forrester Wave™: CCaaS Platforms, Q2 2025
Read full report - SPOTLIGHT
Aramex delivers world-class CX with AI-powered CCaaS and 24/7 customer care
Read full storyAcer streamlines workflows across global markets and transforms the customer experience
Read full story - SPOTLIGHT
Check your AI maturity in minutes and get a free report with strategies to improve your AI readiness
Get startedNorthwestern Mutual uses Sprinklr AI to power its most successful social campaign ever
Read full story - SPOTLIGHT
Uber achieves industry-leading SLA and response times
Read full storyDeutsche Telekom rings in the future of CX with AI-powered CCaaS
Read full story - SPOTLIGHT
Sprinklr wins Cloud-Based CX Solution of the Year at the 2025 CCW Excellence Awards
Learn moreJoin a culture where kindness and customer obsession defines everything we do
Learn more Latest release
Release library
SPOTLIGHTAramex delivers world-class CX with AI-powered CCaaS and 24/7 customer care
Read full storyAcer streamlines workflows across global markets and transforms the customer experience
Read full story
Getting Started with Sprinklr Insights
Reference Guide for Sprinklr Insights
Sprinklr Insights Glossary
Customer Feedback Management
LLM Insights
Social Listening
Media Monitoring & Analytics
Product Insights
Location Insights
Audience Insights
Competitive Insights & Benchmarking
Visual Insights
Conversation Insights
AI Studio
Create a Existing Model Validation for Text Classifier in AI Studio
Building an AI model to filter out irrelevant data for accurate brand insights
Create Golden Datasets in AI Studio to calculate your accuracy metrics
Introduction to Text Classifier in AI Studio
Create a New Model Training project for Text Classifier
Sprinklr's AI Studio
Building an AI model to segment and action on potential leads
Import Training Datasets Using FPDI
Create an Existing Model Validation for Sentiment or Advanced Insights in AI Studio
Introduction to Sentiment and Advanced AI Models in AI Studio
Classify messages and train the new model
Validate classifications of the existing model
Create Custom Fields for AI Studio
Building an AI model to analyze product feedback in automobile industry
Rule Engine support for AI Studio's Text Classification models
Review validation and accuracy report
Validate predictions of the new model and deploy
Use AI Studio as a data source in the Listening to report on projects
Editing or suspending your new model
Get familiar with all platform and email notifications about AI Models’ status
Alerts
Reporting & Analytics
Data Sources & Channels
Sprinklr AI+