SLA monitoring

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SLA Preset Configuration

SLA metrics are used for measuring agent/community manager response times against pre-set objectives (in consideration of business hours, if applicable) to determine brand and employee performance.To Set Up SLA ConfigurationClick the New Tab icon . Under the Sprinklr Social tab, click Reporting with

Knowledge Base Article

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SLA monitoring

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Set Holiday Hours in SLA Presets

Sprinklr now allows holiday hours to be set in SLA presets and configured in the Reporting SLA Dashboard. This capability enables you to set holiday (inactive) hours without the need to reconfigure your weekly working hours. You can add as many dates to your SLA presets as desired, ensuring to give

Knowledge Base Article

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SLA monitoring

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Add account in SLA preset

Now you can add support for the account to the SLA presets. This account can be specified while creating and modifying SLA preset so that user can select multiple accounts that are associated with the preset. SLA preset account helps in recording the performance of agents in relative terms happening

Knowledge Base Article

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SLA monitoring

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SLA FAQs

Q1 How to enable SLA DB in any partner?​SLA dashboard is enabled by default in any partner. To know more about SLA enablement, you can get in touch with your Success Manager. Q2 Can we add a widget from the SLA dashboard to the custom dashboard?​Yes, we can add a widget from the SLA dashboard to the

Knowledge Base Article

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SLA monitoring

Account Health Alerts

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