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Historical backfills for your Topics

Make informed decisions with historical context & dig deeper to surface accurate insights.Data-driven research provides an accurate analysis & drives business decisions with actionable insights. If any message, post, or article is being analyzed in isolation it misses the associated context

Insights

Knowledge Base Article

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Topic Management

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Listening Consumption Report

Learn how to access the Listening Consumption report from Listening Settings and use it to keep track of the volume of mentions you have pulled into Listening Insights.In Social Listening, you can pull out the data using two methods: Live data – grabbed after the creation of an active topicHistoric

Insights

Knowledge Base Article

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Advanced Entities & Settings in Listening

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How to Configure Color Tags in Ads Manager

Sprinklr Ads Manager allows you to have an overall view of all your ad entities with a number of customizing options, such as configuring columns viewable at each level. In addition to this, if you want to track specific value ranges and make the edge cases stand out, you can use its Color Configura

marketing

Knowledge Base Article

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Ad Campaign Analysis

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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 26.1.1 Release Notes

Sprinklr Unified Platform and Cross Products' latest 26.1.1 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows.

marketing

Insights

social

New Article

+4

Knowledge Base Article

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26.1.1 Minor Release (8th Feb '26 Onwards)

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Authentication 2.0 Template

You can create Authentication templates to enable customer identity verification through Apple Messages for Business. The Authentication (2.0) template, designed for ease of use and faster setup, allows you to send authentication requests to customers to verify their identity in a simplified and str

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Authentication Template

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CSAT Score on Cases

​The predicted CSAT rating measures the predicted satisfaction level of a customer based on the context of the conversation in Agent Console and Care Console. CSAT rating is AI-driven and is calculated on a scale of 1 to 100. While predicting the score, the AI model takes several features of the cus

Service

Knowledge Base Article

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CSAT Score on Cases

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Use Smart Insights to gain quick insights on multiple data points/anomalies

Gain deep actionable AI-powered insights by drilling down on multiple data points/anomalies in your widget. Detecting the relevant point of anomalies or spikes in your data is imperative to study the deviations. By turning Smart Insights on in your widget, the most significant points of anomalies/de

Insights

Knowledge Base Article

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Smart Insights

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Facebook Reach and Frequency Graphs

When using Facebook Reach and Frequency, you can preview the Reach and Frequency prediction graphs by Frequency, Placement, and Spend. Predictions contain the number of people your ad can reach in a date range based on a given reach, frequency, audience, and budget. These visualizations allow you to

marketing

Knowledge Base Article

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Advanced Use Cases

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Customer-Facing Guided Workflows Widget in Live Chat

OverviewBy embedding customer-facing Guided Workflows within live chat, customers gain the ability to execute predefined processes directly. These processes can range from tasks like submitting a support ticket, checking the status of a refund or repair, troubleshooting device issues, onboarding pro

Service

Knowledge Base Article

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Guided Workflows on Live Chat

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Capturing Net-Internals Network Logs in Chrome or Edge

OverviewNet‑Internals is a built‑in diagnostic tool available in Chromium‑based browsers, including Google Chrome and Microsoft Edge. Sprinklr Support may request these logs when troubleshooting issues that cannot be reproduced or when additional network‑level details are required.Net‑Internals capt

Knowledge Base Article

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Capturing Net-Internals Network Logs

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Approvals for Specific Team Members

Overview If you are a Sprinklr Administrator, you may assign mandatory approval for messages published by specific team members. Assign an Approver for Messages Published by a Specific Team Member On the Administration tab, click Settings. Click the  button to open the lef

video:no

cloud:core

marketing

Insights

+8

Knowledge Base Article

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Approval

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Other Important Nodes

Some other important nodes that enable you to take different actions within a Dialogue Tree depending upon various use cases are:To Add NotesThe Add Note Action node allows you to add custom notes inside the dialogue tree at the message, profile & case levels. These notes can be used by the bran

Service

Rushi Test Temp

Knowledge Base Article

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Nodes in a Dialogue Tree

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Managing Undelivered Emails in Sprinklr

Managing outbound email delivery can be challenging, especially when messages fail to reach recipients without providing agents with clear visibility into the reasons. Sprinklr provides a robust mechanism to detect, capture, and manage undelivered emails (bounced messages) sent through Amazon Simple

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Automated Detection, Tagging, and Handling of Undelivered Emails

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Sprinklr Social: 26.4 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

social

Sprinklr Social

Social RN 2026

New Article

+1

Knowledge Base Article

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26.4 Release (27th Mar '26 Onwards)

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Upgrade Live Chat SDK on Flutter

Upgrade to the latest version of the Live Chat SDK to take advantage of new features, enhancements, and performance improvements that enhance your app's user experience. For a complete list of changes in this release, see the release notes.Current ReleaseLive Chat SDK Current Release: 15.1.0Upg

Service

Knowledge Base Article

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Flutter

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Create and Manage Facebook Product Catalogs

Create catalogs to display information about your products and make it easy for the users to understand your products and services.A catalog is a container that holds information about the items that you want to advertise or sell. You can create catalogs for different types of inventory, such as hot

marketing

Knowledge Base Article

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Advanced Use Cases

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Sprinklr Marketing: 19.11.1 Capabilities and Enhancements

Sprinklr Marketings' latest 19.11.1 patch release introduces a range of exciting new capabilities to empower your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Marketings' latest release:Sprinklr MarketingSprinklr Servi

marketing

Insights

social

Service

Knowledge Base Article

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19.11.1 Patch (Dec 3-18, '24)

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Compliance Management Feedback Loop

OverviewSprinklr’s Profile Management feature allows distributed users to manage key aspects of their account, such as First Name, Last Name, and Headline. With the new Compliance Management Feedback Loop, users can now make granular edits to individual fields and receive targeted feedback, streamli

Distributed - SES

social

Sprinklr Social

New Article

+2

Knowledge Base Article

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Governance (Distributed Admin)

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Add a Delegate in Distributed

PersonaDistributed User Use CaseDistributed users can now add delegates who can work within the Distributed platform, abiding by the permissions given by the distributed user. The delegate invited by the user to the platform can access some/all the accounts for which the Distributed user is the Acc

social

Adding a Delegate in Distributed

Delegate in Distributed

Social - SES

+2

Knowledge Base Article

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Governance (Distributed User)

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How to Apply Custom Fields to Ads using Paid Pre Publishing Rules

Leverage pre-publishing rules to secure your outbound publishing and automate your tasks.​Using the Pre-Publishing rules, advertisers can set certain rules on the posts/Paid Initiatives before publishing them. This capability improves the Paid Initiative configuration process through automation befo

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Use Case Configuration