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What is Social Listening?

Social listening is the practice of monitoring and analyzing conversations and online mentions related to a particular brand, topic, or industry across various social media platforms, forums, blogs, and other online channels. The goal of social listening is to gain insights into customer opinions, p

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Social Listening

Knowledge Base Article

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What is Social Listening?

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Workflow Tasks in Campaign Task Tab

OverviewThe Campaign Task tab gives you a centralized view of both workflow and manual tasks. When you initiate a workflow for a campaign or sub-campaign, Sprinklr automatically populates the associated workflow tasks in the Task tab. If you've enabled the option to view future tasks

marketing

New Article

20.10

Sprinklr Marketing

Knowledge Base Article

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Overview

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Get familiar with options to manage your Benchmarking dashboards

The Benchmarking Dashboards homepage will allow you to quickly access your Benchmarking dashboards and folders.We have revamped the Benchmarking Dashboards homepage in order to make it more intuitive and simplified for users. You can quickly access the dashboards and perform basic actions right from

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Benchmarking

Knowledge Base Article

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Benchmarking Dashboards

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Create Time Off Requests

Requesting time off is a critical process for agents to ensure minimal disruption to operations. This article outlines the steps for agents to request time off efficiently.Prerequisites for creating Time Off requests:Sprinklr WFM must be enabled for the environment.Create Request permission under th

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Create Time Off Requests

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Compose CHE Campaigns for Snapchat

Advertise on Snapchat and reach a wider group of audience.​Through Snapchat Ads in Sprinklr, you can advertise to an audience of 186 million daily active Snapchatters (https://forbusiness.snapchat.com/), allowing your brand to reach a highly engaged and active audience.​​​​Enablement Note: The use o

marketing

Knowledge Base Article

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Compose Snapchat Ads

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Creating Instagram Partnership Ads using Partnership Ad Code

Partnership ads allow advertisers to run ads with creators, brands, and other businesses. The advertiser and partner accounts are featured in the ad’s header and the ads leverage signals from both accounts for improved ranking and incremental performance. By sharing an ad code, an advertising p

marketing

New Article

20.10

Sprinklr Marketing

Knowledge Base Article

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Facebook and Instagram Partnership Ads

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Edit Filters in Automated Campaigns

Filters in Automated Campaigns determine which feed rows from a linked spreadsheet are associated with a campaign. You can edit or update filters and filter combinations at any time—even after publishing the campaign. These filters work in addition to any other filters already applied to the campaig

26.1

marketing

New Article

Sprinklr Marketing

Knowledge Base Article

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Campaign Configuration

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Drill-down Usability Improvements

Get contextual insights with just two clicks, enhancing your drilldown journeyIn the fast-paced world, the ability to gain meaningful insights quickly is crucial for users. To address this need, we are thrilled to introduce the Standard Drilldown feature in our latest release, designed to empower ou

Drill Down

Insights

Explore Lens

Drill Down Widget

Knowledge Base Article

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Drill Down

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How to Setup ATA Calibration Flow?

How to Enable ATA Calibration?ATA Calibration is an advanced feature and a support ticket needs to be raised to enable this feature.User Level Permission for ATA CalibrationCalibrate permission is to be granted only to those users who act as the calibrators. This permission is available under the Au

Service

Knowledge Base Article

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Audit the Auditor (ATA) Calibration

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Guided Workflow on Live Chat Home Screen

You can integrate a guided workflow into Live Chat by adding an information card with a Guided Workflow action. This allows customers to launch a guided workflow directly from the Live Chat home screen, offering step-by-step support for common issues without having to leave the conversation.​Guided

Service

Knowledge Base Article

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Guided Workflows

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Allocadia and Sprinklr Integration

Allow marketing teams to collaborate seamlessly on plans and investments, measure the impact on the business and sync them in Sprinklr without doing manual efforts.With Sprinklr & Allocadia integration in place, you can easily create sub-categories in Allocadia and send them to Sprinklr in the f

marketing

Integrations

campaigns

Allocadia and Sprinklr Integration

Knowledge Base Article

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Allocadia and Sprinklr Integration

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Contact Driver by Topics

Contact Driver by Topics enables you to analyze how contact drivers are associated with specific topics within a case. This capability helps you understand what types of issues are being raised under each topic and how those topics are handled across cases. By mapping contact drivers to topics, you

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Creating Contact Driver Models

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Source Citation

IntroductionIn this article, we illustrate the metadata provided against each of the file types, once they are fetched. Note: To understand the Generative AI responses, visit this article: Understanding Generative AI Responses. When reviewing the output in Raw Response, you can identify the sources

Service

Knowledge Base Article

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Setting up FAQ+ bot

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Leveraging Sandbox for CFM-Introduction

The Sandbox Support feature enables you to thoroughly evaluate survey projects in a specialized testing environment prior to their deployment in the live setting. This process guarantees the surveys' precision, effectiveness in distribution, and compliance with organizational standards.Using Sandbox

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Leveraging Sandbox

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How to Choose the Right SDK for Your App

Selecting the right SDK for your app development can be a complex decision, especially with multiple frameworks and platforms to consider. Sprinklr offers a range of SDKs tailored to different development environments, ensuring seamless integration with your app. The right choice depends on your exi

Service

Knowledge Base Article

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Frameworks Overview

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Setup email contact list

You can create a email contacts lists of email addresses for teams outside of Sprinklr. This list will make it easy to select those email addresses when forwarding a case as an email. You can use this feature to maintain email contact list of teams with whom your customer service team usually collab

Service

Knowledge Base Article

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Forward case as email

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Track Access to Call Recordings in Quality Management

In Quality Management (QM), users such as Quality Managers (QMs), supervisors, and administrators can listen to or download call recordings from the Case Analytics page, subject to their assigned permissions. However, without visibility into who accessed these recordings, organizations face potentia

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Voice Analytics

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Sprinklr VoiceConnect Overview

Sprinklr VoiceConnect is a cloud-based voice integration layer that connects traditional telephony systems with the Sprinklr Contact Center as a Service (CCaaS) platform. It supports inbound and outbound voice communication using standard telephony protocols and enables secure, high-quality voice in

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Introduction to Sprinklr VoiceConnect

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Why webform is important?

In today's digital age, customer service is more important than ever for businesses looking to build brand loyalty and attract new customers. One of the key tools for effective customer service is the webform. A webform is a digital form that allows customers to provide feedback, ask questions,

Service

Knowledge Base Article

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Webform

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SharePoint and Sprinklr DAM Integration

You can integrate SharePoint with Sprinklr’s Digital Asset Management (DAM) platform to upload various asset types such as documents, presentations, excel files, images, and videos directly into Sprinklr. You can then use the uploaded assets in your Sprinklr Projects, Tasks, Campaigns, Sub-campaigns

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social

Service

Knowledge Base Article

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Integration Guides