The evolution of AI in contact centers: The new rulebook to elevate customer experience
Nafis Hasan, Brian Cantor
In a world where customer expectations are rising, boosting agent productivity and crafting unforgettable customer experiences is a must. If you are aiming to be the best in your industry, understanding how AI and Generative AI can benefit your teams is non-negotiable.
Embark on your journey to success by understanding key CX trends, staying ahead of shifting customer expectations, tackling agent experience challenges and focusing on the most impactful AI applications. This webinar is your road map to making it all happen.
In this session, we cover:
The new rulebook: empowering agents to wow customers in the age of AI
Four trends transforming the CX landscape
AI’s role in removing sources of frustration in customer and employee experiences
Keys to delivering personalized, proactive experiences at scale
Senior Director, Product Management
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