EVENT

Sprinklr Executive Roundtables: From Legacy to Legendary CX

Is your contact centre working harder than your technology? As technology continue to advance and customer expectations reach new heights, how do you ensure each interaction with your customer to be a legendary experience with the help of AI?  

Join Sprinklr’s exclusive executive roundtable to share strategies, learnings, and takeaways with CX leaders. Hear from Alex Soliman, Regional Customer Care Centre Manager, IKEA, about how Sprinklr has helped the world’s most famous furniture store decrease their SLA and increase their NPS score with the Single Unified Platform for all customer facing channels to achieve 360-view of customers! Plus, don’t miss the sharing from Christoph Jourdan, VP, Growth Markets Solutions Consultancy from Sprinklr, about thought leadership strategies and insights, including: 

• Conversations to Conversions: The future of unified-AI and conversational commerce-enabled experiences 

• Scaling CX Excellence: Leveraging automation, ChatGPT, and insights for productivity and scale 

• The CX team of the Future: Achieving true seamless CX starts with uniting all customer-facing teams  

 Don’t miss out on this opportunity and secure your spot today! 

Speakers

Christoph Jourdan

VP, APAC Solutions Consulting

Sprinklr

Christoph Jourdan is Vice President of Growth Markets Solutions Consulting at Sprinklr, the unified customer experience management platform (Unified-CXM) for modern enterprises. With more than a decade experience in Digital Strategy, Digital Marketing, and Creative Strategy, Christoph leads Sprinklr’s team of Solution Consultants in APAC and MEA to help customers optimise their CX objectives.

Alex Soliman

Regional Manager Customer Care Centres

Ikano Retail (IKEA)

Alex Soliman is the Manager for the Customer Contact Centres at IKEA Retail overlooking operations at all centres located in Malaysia, Singapore, Thailand, Philippines and Mexico. Hear from Alex on how he has successfully implemented his CX strategies with Sprinklr, to achieve his business objectives.