Sprinklr Release Webinar | Winter '26

Scale Automation, Simplify (Radically), Reinforce Contact Center Operations

Old, reactive contact center models are breaking down. As organizations adopt Agentic and GenAI, the only way to unlock value is to redesign operations around a new standard: AI-native.

Join us to see how this shift allows human experts to focus on empathy while intelligent systems handle execution, across every channel.

What you’ll see: We are unveiling features in Sprinklr Service designed to move you from reactive management to proactive leadership:

• Sprinklr Copilot for Supervisors: An always-on AI assistant that turns supervisors into strategic leaders.

• Workforce Management: Optimized orchestration ensuring the right people are available at the right time.

• Self-Improving AI Agents: Autonomous systems that continuously discover and optimize workflows on their own.

• VoiceConnect: A native, cloud-based integration layer to seamlessly connect your telephony systems.

Key Takeaways:

• Strategic advice from Sprinklr experts on how to transition from legacy models to the new AI-native standard and how to prioritize proactive experience orchestration over simple ticket handling.

• An exclusive demo of some of our latest features in action.

Speakers

Nikhil Agrawal

Director Product Management

Sprinklr

Adityanarayan Ravishankar

Director, Product Marketing 

Sprinklr

Shubham Ranka

Director, Product Management Care Cloud, Sprinklr

Sprinklr