NEW AT SPRINKLR
Check out Sprinklr’s 20.4 Spring '25 Release
Unpack Sprinklr’s 20.4 Spring '25 Release, loaded with innovative AI-powered capabilities designed to enhance your experience and bring new capabilities to your teams.
Sprinklr Service
Agent Workload Management
Enable agents with efficient workload management on follow-up conversations
Ensure faster resolutions without overwhelming agents. This feature allows the admins to set limits on re-opened "sticky" cases — all within the capacity profile. Prioritize continuity by routing follow-ups to the original agent for a personalized, efficient experience while keeping workloads balanced and productivity high.
Agent call customization
Enhancements on Agent desktop console – keyboard shortcuts and volume control
Agents can now use keyboard shortcuts for faster call actions, reducing reliance on mouse clicks and improving multitasking. Plus, they can adjust ringtone, input, and output volumes for better clarity and comfort — all without navigating multiple settings.
Reporting Enhancement
Call recording access with centralized, secure and role-based reporting
Streamline recording management with direct access through the reporting widget. Empower QM auditors, compliance officers, and legal teams with role-based, secure, and centralized access to relevant recordings — enhancing efficiency while ensuring compliance and data protection.
Outbound Campaigns
Time-Zone Agnostic Campaign Management with Intelligent Scheduling
Ensure outbound calls align with both agent availability and customer contactable hours. Powered by the Customer Availability Manager, this feature enables precise lead-level scheduling, dynamic rule updates, and compliance with local regulations — all through an easy-to-use interface.
LiveChat
Self-Serve Social to Live Chat Deflection Page Builder
Empower your brand to seamlessly guide customers from social channels to secure Live Chat experiences — no coding required. Brands can now effortlessly set up deflection — either by redirecting users to their existing website or creating a dedicated webpage with a custom URL domain. What once took up to a week can now be done in just a few clicks through the UI
Sprinklr Insights
AUDIENCE PROFESSION DETECTION
Segment audience by professional domain and role
Gain deeper insights into how professionals across industries perceive your brand and products. Gain deeper insights into how professionals across industries perceive your brand and products. Create audience groups by profession to craft targeted campaigns and identify key influencers within your targeted professional domain.
TIKTOK TRENDING CONTENT
Elevate content strategy with TikTok listening
Discover trending hashtags and audio tracks relevant to your brand to hop on emerging trends quickly. Monitor top brand mentions to uncover customer needs, preferences and pain points. Leverage these insights to inform your content strategy and create high impact, engaging content.
Sprinklr Social
ADDED BLUESKY CAPABILITIES
Enhanced BlueSky Social Integration: Engage, Connect, and Interact Seamlessly
Sprinklr now brings enhanced BlueSky Social capabilities, enabling brands to send direct messages, manage feeds, and quote fan posts. Elevate engagement with deeper interactions and seamless workflows.
*This is a Limited Availability Feature. Please reach out to your Success Manager or Account Executive for enablement.
All-new Settings Page
Experience a revamped Settings page with intuitive categorization and seamless navigation. Now access both platform and product-level settings in one unified, scalable touchpoint.
*This is a Limited Availability Feature. Please reach out to your Success Manager or Account Executive for enablement.
AI-Recommended Thumbnails
Effortlessly find the perfect video thumbnails using Sprinklr AI+. Select key moments, get smart recommendations, and create engaging visuals—all in a few clicks.
Sprinklr Marketing
AI-POWERED GUIDELINES WITHIN CHECKLIST
The AI-way to keep your campaigns on brand
Ensure brand compliance effortlessly with AI-powered Guidelines within Checklists. Automate creative reviews with AI-driven checks for language, human presence, and more—saving time and ensuring consistency.
*This is a Limited Availability Feature. Please reach out to your Success Manager or Account Executive for enablement.
Smart Compliance for Outbound Posts
Now automate brand compliance for outbound posts with AI-powered Smart Compliance, directly through the Publisher. Ensure consistency, mitigate risks, and streamline approvals—saving time while protecting your brand’s identity.
Integrations
REPORTING SUITE API
One API for All Your Social Data
The Reporting Suite API provides enterprises with a single, standardized way to pull in and analyze social data across all channels. With pre-built templates, custom reporting, scheduled exports, and extended historical data access, it simplifies complex integrations—reducing setup time from months to weeks while supporting large-scale data analysis.
*This is a Limited Availability Feature. Please reach out to your Success Manager or Account Executive for enablement.
API STANDARDIZATION
Streamlined V3 APIs for Faster Integration
Our redesigned API framework standardizes REST patterns, response formats, and error handling across all endpoints. This reduces integration complexity, improves predictability, and accelerates development. With comprehensive documentation and backward compatibility, developers can build faster and more efficiently.
*This is a Limited Availability Feature. Please reach out to your Success Manager or Account Executive for enablement.
Displays and Presentations
INTERACTIVE FILTERS
Smarter Sharing, Greater Control
Stakeholders and supervisors can now adjust date ranges directly from shared URLs, enabling faster access to key KPIs without modifying the original report. This eliminates the need to create multiple report versions, accelerates time to insights, and empowers supervisors and team leaders with more flexible, efficient reporting.
QUICK ACTION TOOLBAR
Effortless Widget Updates, Faster Setup
The new Quick Action Toolbar lets you perform key widget actions—like swapping types, copying styles, and enabling design tweaks—directly from the selection menu. No need to switch screens or tabs, and teams get faster setup, seamless updates, and more efficient storyboard and presentation management.
NEW DATA SOURCES
Unified Data for Smarter Decision-Making
Unlock deeper insights with customer service analytics in Sprinklr Displays and Presentations—tracking agent performance, workforce management, and omnichannel reports. Enhanced Ads Reporting now includes more currency options, improving reporting accuracy, and ensuring a unified, data-rich view across marketing analytics.
These updates are integrated into the Generate Presentation module for seamless one-click report creation.
ENHANCEMENTS TO BULK ACTIONS
Effortless Scene & Widget Management
Save time with new bulk actions in Sprinklr Displays and Presentations. Move, copy, delete, or enable/disable multiple scenes at once, ensuring seamless organization across presentations. Widgets can also be copied or aligned in bulk, making layout management consistent and easier, reducing repetitive tasks.
Platform Capabilities
AI+ Studio
AI+ Studio Expands with Multi-Modal Capabilities
Sprinklr’s AI+ Studio now supports multi-modal AI, enabling seamless Audio Interpretation and Image Generation to address a wider variety of use cases, all within a unified, seamless platform.
Check out our Sprinklr '25 Release