Customer service software

Raise CSAT scores by up to 132% with unified customer service software.

Customer service software from Sprinklr Service brings communications from more than 30 digital channels together on a single, unified platform – so your agents can deliver seamless, focused experiences that earn the loyalty of customers and make them happier whenever and wherever they connect with you.


of customers are willing to pay more for a great customer experience.

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Sprinklr is trusted by the world's biggest brands
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Create omni-channel experiences that retain 89% of customers.

Reduce customer churn with omni-channel care that meets customers where they are – across more than 30 social and messaging channels – whenever they need assistance, support or have a request.

Boost time-to-respond 18 times with a digital-first strategy.

Reach customers quickly with cost- and time-efficient customer service software that connects your teams to customers on digital channels first – and provides easy ways to engage.

Reduce customer service costs by 30% with AI.

Proactively engage with customers using AI-powered models that detect warnings early and provide easy-to-follow workflows for your agents – boosting team productivity and saving thousands of work days.

93% of customers expect a seamless experience. How can customer service software help you retain them?

Most contact centres use different point solutions for different channels. That forces customers to repeat the same information to different agents, creating frustration and chaos. The result? Disconnected data, disjointed support and detached customers.

The best customer service software unifies the customer experience. Case Management is connected to a single agent desktop that brings together real-time, AI-enriched data from more than 30 modern digital channels. By leveraging a unified customer experience management platform (Unified-CXM) for customer service, agents can explore multiple dashboards that show the whole picture – better equipping them to handle cases and ensure that every conversation feels like part of a seamless brand experience.

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Make customers happier with unified customer service software from Sprinklr Service.

Connect with our experts to discuss your customer care centre’s specific goals and use cases.

Create a seamless experience with 360° customer service.

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Empower your service teams to choose the channels that their customers use most in each region – live chat, SMS, email and more than 30 social and messaging channels – and treat them all as part of a single, continuous experience.

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Reduce handle time by 40% with the industry’s most advanced AI engine.

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Unify case management for your contact centres across all touchpoints – and avoid friction between processes that can spill into customer experiences.

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Increase agent productivity 1.4 times with the world’s only Unified-CXM platform.

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Reduce agent onboarding time, ensure consistent brand experiences from agent to agent and drive the most positive customer reactions with AI-powered responses based on conversational context.

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Get the Essential guide to AI for customer service.

  • Discover how AI-powered listening on the digital channels that your customers prefer can help you get a head start on customer care.

  • Find out how to power IVR deflection via AI-powered chatbots, reducing your call volume and live agent costs.

  • Identify ways to accelerate agent response time by detecting customer intent via AI – and use those insights to generate helpful data and winning responses.

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Trust Radius 2020 Top Rated Social Media Monitoring Tools

'With social, a bad customer experience can spread like wildfire. Sprinklr lets you put out social media fires before you get burnt.'

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G2 Top 50 Products for Customer Service

'The only way for your business to connect on social. Sprinklr has a simple interface. Love it!'

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Unify your contact centre to make your customers happier and empower your team.

Contact us for a customised demo of Sprinklr Service – and find out how it creates better customer experiences at every touchpoint.

  • Manage customer service across more than 30 digital and voice channels from one unified platform

  • Scale your capabilities while reducing costs with Conversational AI and self-service solutions

  • Reduce overall handle times and boost agent productivity using AI-driven insights and assistance

  • Optimise your operations with automated speech and text analytics

Request a demo of Sprinklr Service

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