Yotpo Capabilities and Limitations
Updated
Account Addition
Capability | Description | Note |
Yotpo Account Addition | Yes | Same Yotpo Storefront cannot be added across multiple workspaces in a partner. API Limitation |
Yotpo Account Re-Addition | Yes | Re-addition of same account (which is already added on Sprinklr once) is not possible. API Limitation |
Publishing Capabilities
Capability | Description | Note |
Reply Publicly to a Review | Yes | Default reply is Public |
Reply Privately to a Review | Yes | Use the checkbox for private replies |
Edit Published Replies | No | API Limitation |
Add Links | Yes |
|
Add Emojis | Yes |
|
Attach Media in Replies | No | API Limitation |
Engagement Capabilities
Capability | Description | Note |
View Review & Reply | Yes |
|
Edit Reviews & Reply | No | API Limitation |
Delete Review & Reply | No | API Limitation |
Publish/ Reject Reviews | Yes |
|
Get Media (Images/ Video) present in Review | No | API Limitation |
Get Review ID & Review Status | Yes |
|
Get Customer Name & Email | Yes |
|
Get Product Name & ID | Yes |
|
Get Star Rating | Yes |
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