Carousel Template
Updated
Note: Brands are solely responsible for reaching out to carriers directly to sign up for their services. Sprinklr will not be able to facilitate carrier services; this must be managed by the brand.
Carousel messages allow you to present users with multiple options in a single interactive view. A carousel strings together multiple rich cards, enabling users to compare items side by side and interact with each card individually.
Card Count: Carousels must contain a minimum of two and a maximum of ten rich cards.
Card Requirements: Each card must follow the general rules for content and image height.
Uniform Height: The height of the first few cards sets the height for all cards in the carousel. This uniformity may cause truncation of titles, descriptions, or suggestions if content exceeds the limit.
Button Behavior:
If a button includes both a label and an action, it functions as a suggested action.
If a button includes only a label, it functions as a suggested reply.
When a user taps a suggested action or reply, the agents receive an event containing the action's postback data. This postback data can be further utilized for reporting or within chatbot flows.
Note: A single card cannot contain a combination of suggested actions and suggested replies.
Create Carousel Template
To create a card template, follow these steps:
1. Click the New Page (+) icon to open the Launchpad.
2. Under Platform Modules > Integrate, click Digital Asset Management.
3. In the top‑right corner, click Create Asset.
4. From the asset type dropdown, select Templates > Omni Chat Templates.
The Create New Asset window opens.
5. In the Basic Details section, enter the following:
Name: Enter a clear, unique identifier for the card template.
Description: Add a brief note about the purpose or use case of the template.
6. In the Asset Specific section, select the following:
Channel: Select Google RBM
Template Type: Select Carousel
Card Width: Select Small or Medium
7. In the Carousel Element section, compose the content shown on the carousel card:
Field | Description | Values / Limit |
Upload Media | Add an image or video file for the card. | Image or Video |
Title | Enter the card title. | Max 200 characters |
Image Height | Select the display height for the image. | Short, Medium, Tall |
Body | Enter the main message text. | Max 2000 characters |
8. Click Add New Button to add a button.
Configure Label, Action, and Postback Message. You can add up to 4 buttons.
Field | Action Option | Description | Values / Inputs |
Label |
| Text displayed on the button | Enter button label text |
Action |
| Select the action type for the button | Choose one of the options below |
| Call to number | Opens dialer with a phone number | Enter phone number in text box |
| Open Location | Opens a map location | Enter Latitude and Longitude |
| Share Location | Shares user’s current location | No additional fields required |
| Open URL | Opens a web page | Enter URL. When you select Open URL, a Webview toggle appears.
Enable this toggle to open inside the messaging app using the device’s default browser engine.
Webview Mode options: Full, Half, Tall |
| Create Calendar | Creates a calendar entry | Choose Date Type (Static/Dynamic), Start Time, End Time, Description |
Postback Message |
| Message payload sent back when button is clicked The postback payload is captured along with the visible button label when a user interacts with a button. This payload is stored in properties and can be leveraged across workflows, reporting, and integrations. This enhancement provides richer contextual information, helping brands better understand customer intent and enabling more informed automation and analytics. | Enter postback message |
9. In the Suggestion Chips section, add up to 11 suggestion chips in addition to the card buttons.
Field | Input |
Label | Enter label text |
Action | Select action: Call to number, Open Location, Share Location, Open URL, Create Calendar |
Postback Message | Enter postback message |
10. Configure the asset properties in the Properties section (Available From, Visible From, Visible Until, Schedule Time, Brands, Persona, Customer Journey Stage, Automated Tags).
11. In the Asset Sharing section, define visibility (all workspaces, user groups, or a particular workspace).
12. Click Save.
Your Google RBM Carousel asset is now successfully created and ready to use.