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Service Channels

Anything related to different channels on Sprinklr - Social, messaging, SMS, Email, Chat, voice etc.
Social Channels
LinkedIn
Login to LinkedIn to keep in touch with people you know, share ideas, and build your career.
Nextdoor
Neighbors around the world turn to Nextdoor daily to receive trusted information, give and get help, get things done, and build real-world connections with those nearby — neighbors, businesses, and public services.
Twitter
Log in to Twitter to see conversations, follow accounts, see your Home Timeline, and catch up on Tweets from the people you know.
Pinterest
Pinterest is an American image sharing and social media service designed to enable saving and discovery of information on the internet using images, and on a smaller scale, animated GIFs and videos, in the form of pinboards.
YouTube
YouTube is a global online video sharing and social media platform
Instagram
Instagram is a photo and video sharing social networking service owned by American company Meta Platforms. The app allows users to upload media that can be edited with filters and organized by hashtags and geographical tagging.
Reddit
Reddit is a network of communities where people can dive into their interests, hobbies and passions.
Google My Business
Google Business Profile is an easy-to-use tool for businesses and organizations to manage their online presence across Google
Facebook
Facebook is an online social media and social networking service owned by American company Meta Platforms.
Messaging Channels
WhatsApp
WhatsApp, a messaging platform by Meta is one of the most used messaging platforms with more than 2 Billion monthly active users
Apple Messages for Business
Apple Messages for Business is a service that allows your organization to directly message your customers using the Messages app.
Google Business Messaging
Google Business Messages is a rich, asynchronous messaging service that enables users to engage with brands from a variety of entry points, including Google Search, Maps, Ads, and the brand's own channels.
Facebook Messenger
FB messenger is the messaging system integrated in Facebook with around 1 Billion monthly active users
Instagram DM
Instagram DM is the instant messaging service integrated inside Instagram
Twitter DM
Twitter DM is the integrated messaging service inside Twitter
WeChat
WeChat is a Chinese instant messaging and social media app
LINE
LINE is an app for instant communications primarily used in Japan
Viber
Viber is an instant messaging platform prevalent in Russia and Eastern Europe
Source Agnostic
Import third-party messages to Sprinklr and link them to an existing or a new case
Discord
Discord is an instant messaging and VoIP social platform that allows communication through voice calls, video calls, text messaging, and media.
Esendex
Esendex offers SMS, voice, and multichannel business messaging
MS Teams
The MS Teams bot supports text messages, media attachments, and templates
Google RBM
Enhanced SMS platform for businesses with rich media and interactive features
KakaoTalk
Kakaotalk is an app for instant communication used primarily in South Korea.
Haptik
Haptik is an Intelligent Virtual Assistant solution that enhances customer experience and drives ROI for different brands.
Other Channels
Email
As email remains the most powerful channel available to the modern marketer, Sprinklr introduces a smart way for you to send out bulk emails to prospects
Sprinklr Live Chat
Create, customise & deploy chat/web messaging on the web, forums, and mobile
SMS
SMS can be used as a channel to instantly connect with the customer.
Voice
Deliver immediate, seamless service to customers via voice channels without overburdening your systems or agents.
Video & Co-browsing
Co-browsing empowers agents to provide visual assistance to customers in real-time.
Forum
Give customers a go-to place to ask questions, help each other and learn, your company can create a support environment that will complement your support teams.
Omnichannel

Getting Started with Sprinklr Service

CXM - Entity Studio

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Pinterest

Nextdoor

Google My Business

Instagram

YouTube

LinkedIn

Reddit

Twitter

WhatsApp

Email

Apple Messages for Business

Sprinklr Live Chat

SMS

Google Business Messaging

Facebook Messenger

Voice

Facebook

Video & Co-browsing

Instagram DM

Twitter DM

Forum

Omnichannel

WeChat

LINE

Viber

Source Agnostic

Discord

Esendex

MS Teams

Google RBM

KakaoTalk

Haptik

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Sprinklr AI Agent

IVR

Knowledge Base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Agent Copilot

Service Agent Personas