Co-Browsing Report
Updated
The Co-Browsing Report shows real-time screen-sharing sessions, where agents guide customers through on-screen navigation. It provides insights into session frequency, duration, and the modes used, helping brands identify behavioral patterns, assess session outcomes, and evaluate the effectiveness of agent interventions. These insights enable informed decisions to enhance customer support efficiency.
When you create a new widget in a reporting dashboard using the Service Analytics data source, the Co‑Browsing Report appears under the Live Chat Additional Report Group in the Widget Builder when you select a metric or dimension.
Tracking data while sharing session details on live chats is beneficial.
Metrics and Dimensions
The following are the Metrics and Dimensions available under the Co-Browsing Report:
This concludes our comprehensive coverage of the Co-Browsing Report. For more details on the Reports available under Service Analytics, please refer to the Detailed Reports Glossary.