For Discord channels, agents can mention users and roles in conversations using the @ symbol. This makes it simple and intuitive to tag users directly while replying or publishing messages.

Sprinklr supports two mention types:

• Simplified mentions using @

• Constructor‑based mentions using Discord user or role IDs

Supported Mention Types

Sprinklr supports the following Discord mention types:

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Constructor-Based Mentions

Constructor‑based mentions require agents to manually build Discord mentions using user or role IDs. To do this, agents must:

• Retrieve Discord IDs manually

• Apply constructor‑based syntax

• Compose mentions in the predefined format

Because this process depends on ID lookup, manual mention construction is time‑consuming and makes it harder to compose mentions during live conversations.

Mention Syntax

User mention: <@USER_ID>

Role mention: <@&ROLE_ID>

ID Availability

• User IDs: Available under Profile Properties in Sprinklr.

• Role IDs: Currently only available natively within Discord.

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Simplified Mentions

Agents can mention Discord users and roles directly from the reply composer using the @ symbol. When agents type @ followed by the first few characters of a username or role name, matching entries appear in a suggestion list. Selecting an entry automatically inserts the mention into the message, and the published message renders the mention natively in Discord.

Steps to Mention a User or Role

1. Open the Discord engagement dashboard column.

2. Locate the message you want to reply to.

3. Click Reply.

4. Enter @ followed by the first few characters of the username or role name.

5. Select the required user or role from the suggestion list.

6. Send the reply.

Behavior of Mentions

User mentions are clickable and open the associated audience profile in Sprinklr. Role mentions are rendered natively in Discord.