Engagement within Sprinklr provides a way to manage your team's response workflows from organized dashboards. Sprinklr allows you to manage inbound messages across social channels through clear workflows that let you route and prioritize messages, respond, and provide quick and accurate resolutions.

Engagement Dashboards allow you to create customized channel dashboards in which messages can be viewed, acted upon, engaged with, and assigned. From the Engagement Dashboards, your team can view and take action on messages in columns custom configured to display the content they need to be able to see and act upon.

Value of Enagagement Dashboards

1. Flexible Workflow Options

2. The ability to custom-configure Dashboards to your preferred view

3. The option to export column contents to Excel spreadsheet

4. The ability to search within an Engagement column by keyword, user, or message tag

5. Bulk actions to be taken on multiple messages across multiple columns

6. Third-pane actions containing message and profile information, all in a single location

Related articles

Create an Engagement Dashboard

Create a Channel specific Column

Create an Outbound Column

Create a Workflow Column