Overview

LinkedIn posts and comments that @mention a user’s connected LinkedIn personal profiles can now be brought into Sprinklr Engagement. Users can also respond as the mentioned profile and search for and @mention LinkedIn profiles directly in Sprinklr while publishing.

Setup & Prerequisites

LinkedIn Thought Leader Ads are currently available as a Limited Availability (LA) feature. Contact Sprinklr Support to enable the feature for your environment.

1. Enable the Dynamic Property (DP)

Access to this feature is controlled by a dynamic property (DP): LINKEDIN_MEMBER_MENTION_ENABLED. To enable this feature in your environment, reach out to your Success Manager. Alternatively, you can submit a request at tickets@sprinklr.com.

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2. Reconnect the LinkedIn profile account

After you turn on the DP, reconnect the LinkedIn profile account so that mentions start coming through.

Engagement Capabilities 

1. Profile mentions in Engagement: Posts and comments that @mention your connected LinkedIn personal profiles (for example, executives or creators) now appear in the Engagement inbox.  

   

2. Respond as the profile: Users can comment, reply or like directly as the mentioned profile.

   

3. Dedicated Profile Mentions column: A new Profile Mentions column lets you filter by post mentions or comment mentions and use them in rules.

Publishing Capabilities 

1. Search and @mention LinkedIn profiles 

• Search LinkedIn profiles directly in Sprinklr while composing or engaging.

• Search across your available LinkedIn network, including: Followers, 1st-degree connections, Interaction graph (profiles available based on prior interactions or engagement)

• Select and @mention profiles from the network search results.

• Supported content types: posts, comments and replies.

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2. Mention Validation

Profile mentions are validated during publishing. Valid mentions are published as clickable LinkedIn profile mentions.