Profile Management (Distributed Users)
Updated
As a Distributed User, you can make changes to the profile information of your business social accounts, however, these will be monitored by the admins and will go live only after the admin(s) approve them. This feature helps brands monitor if their employees or social media executives share social profiles that comply with the brand’s values and reputation through their business social handles.
Use Cases
Seamless Profile Updates: As a Distributed User, you can update the profile information of your business social accounts easily. Any changes you make will be reviewed and approved by the admin, ensuring your updates are consistent with the brand’s guidelines.
Compliance with Industry Regulations: This feature ensures that any updates to your social media profiles comply with industry regulations. Admins review and approve changes to prevent non-compliance issues.
Benefits
By having admin approval for changes, you can be confident that your social media profiles will always reflect the brand's values and professionalism. This helps maintain a consistent and professional online presence.
We have added a color-coding feature for reviewing tasks. Rejected profiles are shown in red, and approved profile updates are shown in green which makes it easy to see what changes were made and approved.
Employees can be confident that their profiles reflect the brand accurately, knowing that changes are reviewed and approved by admins.
NOTE: This feature is supported for the following channels.
LinkedIn Profile
Twitter
FB Page (not Profile)
GMB
Instagram
LinkedIn Company Page
To View Profile Info on Distributed
1. Log in to the Distributed environment.
2. Click Profile & Settings at the bottom of the Menu bar to the left. Select Settings.
3. Go to the Accounts tab and navigate to the account that you to want to view and then click on View/Edit Profile.
4. Now, you can see and edit your profile information.
Switch Contact Profile in Distributed
1. Log in to the Distributed environment.
2. Click More Options icon in the Menu Bar to the left and select Contacts.
3. In the Contacts window, click the drop-down icon adjacent to a contact and select your preferred profile of that contact.
4. You can click on the contact card to open the Profile details pane and select your preferred profile of that contact.
To Edit Profile Info on Distributed (No Verification Required by the Admin)
1. Log in to the Distributed environment.
2. Click Profile & Settings at the bottom of the Menu bar to the left. Select Settings.
3. Go to the Accounts tab.
4. Click the Options icon corresponding to the account you want to edit, and select View Profile Info.
5. In the top right corner, click Edit.
6. Make the necessary changes to the profile and click Save. The changes you have made will get saved and will reflect on the native platform.
Note: Sprinklr will prompt you if the character limit is exceeded while editing profile. If the character limit is exceeded, you will not be able to save the updated profile. This capability is applicable for LinkedIn Profile, LinkedIn Company, Instagram, Facebook, and X.
To Edit Profile Info on Distributed (Verification Required by the Admin)
1. Log in to the Distributed environment.
2. Click Profile & Settings at the bottom of the Menu bar to the left. Select Settings.
3. Go to the Accounts tab.
4. Click the Options icon corresponding to the account you want to edit, and select View Profile Info.
5. In the top right corner, click Edit and make the necessary changes to the profile and Click Save.
Note: Sprinklr will prompt you if the character limit is exceeded while editing profile. If the character limit is exceeded, you will not be able to save the updated profile. This capability is applicable for LinkedIn Profile, LinkedIn Company, Instagram, Facebook, and X.
6. The changes you have made will now be pending review and approval by the admin. You will see a notification in the modified profile.
7. The admin will receive an approval task in the workflow dashboard. Once the admin approves/rejects your modifications, they will go live for the profile based on the approval status.
8. If the profile changes are approved, you will be notified with a message.
9. If the profile changes are not approved, you will be notified.
Profile Management – Field Mapping
1. Profile Update from Sprinklr
Sprinklr View
Native View
2. Profile Update from Native
Native View
Sprinklr View
3. Supported Fields
Sprinklr to Native
Native to Sprinklr
LinkedIn Company
1. Profile Update from Sprinklr
Sprinklr View
Native View
For LinkedIn Company, we are currently unable to perform updates to an account through Sprinklr. We can make changes in Sprinklr, and after approval the account owner is required to copy and paste the same details into Native.
2. Profile Update from Native
Native View
Sprinklr View
3. Supported Fields
Native to Sprinklr
| Fields on Sprinklr |
Page info/Name | Name |
About/Description | Description |
About/Website URL | Website |
About/Company Type | Company Type |
Instagram (Only Native Changes Supports)
1. Profile Update from Native
Native View
Sprinklr View
2. Supported Fields
Native to Sprinklr
Fields on Native | Fields on Sprinklr |
Name | Name |
Bio | Bio |
Links | Website |
LinkedIn Profile
1. Intro Info
On Sprinklr
Note: Email is a view only field in Sprinklr. The Email field cannot be edited from Sprinklr, but when edited in Native will reflect in Sprinklr.
On Native
2. Instant Messenger, Experience, Educations, Voluntary Experiences, Skills Sections
On Sprinklr
On Native
3. Accomplishments (Certificates, Honors, Courses, Languages, Organizations)
On Sprinklr
On Native
4. Accomplishments (Patent, Projects, Publications, Scores)
On Sprinklr
On Native
5. Additional Information and Recommendations
On Sprinklr
On Native
Supported Fields
LinkedIn Profile: (Sprinklr to Native)
1. Intro Info
On Sprinklr
On Native
2. Instant Messaging, Experience, Education, Voluntary Experiences, Skills
On Sprinklr
On Native
3. Accomplishments, Honors, Courses, Languages, Organizations
On Sprinklr
On Native
4. Patent, Projects, Publications, Scores, Address, Recommendations
On Sprinklr
On Native
Recommendations cannot be added from Sprinklr.
The fields “Phone Number” and “Address” are not publicly visible, but the data gets updated to the profile which will be visible only to the owner.
Fields on Sprinklr | Fields on Native |
Intro Info/ First Name | HomePage/Name |
Intro Info/ Last Name | HomePage/Name |
Intro Info/ Headline | HomePage/Headline |
Intro Info/ Location | HomePage/Location |
Intro Info/ Summary | HomePage/About |
Intro Info/ Profile URL | HomePage/ Contact Info/ Profile URL |
Intro Info/ Phone Number | Not Publicly Visible |
Intro Info/ Websites | HomePage/ Contact Info/ Website |
Intro Info/Email |
HomePage/Contact Info/Email |
Instant Messaging | HomePage/ Contact Info/ Instant Messaging |
Experience (Name, Location, Description, Start Date, End Date) | HomePage/Experience |
Education (Name, Field, Degree, Start Date, End Date, Grade, Activities, Notes) | HomePage/Education |
Voluntary Experiences (Name, Role, Description, Start Date, End Date) | HomePage/Volunteering |
Skills | HomePage/Skills |
|
HomePage/Licenses and Certifications |
Accomplishments/Honors (Name, Description, Issuer, Issue Date) | HomePage/Honors and Awards |
Accomplishments/Courses (Name, Course Number) | HomePage/Courses |
Accomplishments/Languages (Language, Proficiency) | HomePage/Languages |
Accomplishments/Organizations (Name, Position, Description, Start Date, End Date) |
HomePage/Organizations |
Accomplishments/Patent (Name, Application Number, Issuer, Patent Number, Is Pending, Description, Issue Date, Patent URL) |
HomePage/Patent |
Accomplishments/Projects (Name, Description) | HomePage/Projects |
Accomplishments/Publications (Name, Publisher, Description, Date, Publication URL) | HomePage/Publications |
Accomplishments/Scores (Name, Score, Description, Date) | HomePage/Test Scores |
Additional Information | Not Publicly Visible |
Recommendations | Cannot be added from Sprinklr |
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