Create an Interactive Reply Template for WhatsApp Business

Updated

3 days ago

You can create an Interactive Reply template in Digital Asset Management (DAM). This template can be used on WhatsApp Business to let customers respond in the conversation thread by clicking one of the predefined options. After creating the template in DAM, you can send it by configuring an auto‑response rule in Rule Engine.

Users can respond to a message by selecting one of the predefined buttons, which triggers a messages webhook describing their selection.

Supported Field Limitations

Field	Description	Limitation
Message	Main body content of the template.	Maximum 1024 characters (including spaces and special characters).
Footer	Supporting text displayed at the bottom of the template.	Maximum 60 characters (including spaces and special characters).
Button Title	Display text for each button shown to users.	Maximum 20 characters (including spaces and special characters).
Add New Buttons	Option to add additional buttons to the template.	Up to 3 buttons allowed per template.

Create an Interactive Reply Template

Follow these steps to create an Interactive List template in DAM:

1. Click the New Page (+) icon to open the Launchpad.

2. Under Platform Modules > Integrate, click Digital Asset Management.

3. In the top‑right corner, click Create Asset.

4. From the drop‑down, select Templates > Omni Chat Templates.

5. In the Basic Details section, enter the template name and description.

6. In the Asset Specific section:

From the Channel drop‑down, select WhatsApp Business.
From the Template Type drop‑down, select Interactive Reply.

7. In the Message Details section, fill in the following details to compose the Interactive Reply template.

Field	Description
Header Type	Select the suitable header type from None, Text, Image, Document, or Video. The relevant field appears based on your selection. For example, if you choose Text, the Header Text field is displayed where you can enter the header content. If you select Image, Document, or Video: The upload option for the relevant media type is shown, allowing you to add the desired file.
Message	Main body content of the template. Limitation: 1024 characters (including spaces and special characters).
Footer	Supporting text displayed at the bottom. Limitation: 60 characters (including spaces and special characters).

8. In the Button Details section, you can add up to three buttons. For each button, provide the following information:

Field	Description
Button Title	Field to input the display text for the button. This is the label users will see and tap on. Limitation: 20 characters (including spaces and special characters).
Button ID	Unique identifier automatically assigned to the button. Note: Auto‑generated and non‑editable.