Slots Reporting
Updated
In Sprinklr Workforce Management, Slots refer to specific periods within a schedule that are assigned to agents.
You can perform reporting and analytics on these slots using Sprinklr’s Reporting functionality, using the Metrics and Dimensions mentioned on this page. These Metrics and Dimensions are part of the WFM Reporting Data Source.
Refer to this article for detailed steps on configuring Reporting Widgets.
Reporting on Slot Capacity
The following Metrics and Dimensions are used to perform reporting on Slot Capacity:
Metrics | Dimensions |
Released Capacity | Slot Name |
Released Capacity Count | Date & Interval |
Released Work Hours | Slot Type |
Consumed Capacity | Slot Level |
Consumed Capacity Count | - |
Consumed Work Hours | - |
Available Capacity | - |
Available Capacity Count | - |
Available Work Hours | - |
Waitlisted | - |
Reporting on Slot Requests
The following Metrics and Dimensions are used to perform reporting on Slot Requests:
Metrics | Dimensions |
Duration | Date & Time |
Request Count | User Id |
- | Compensation Type
|
- | Compensation Multiplier
|
- | Slot Id |
- | Slot Name |
- | Slot Type |
Slot Level | |
- | Start Date |
- | Start Time |
- | End Date |
- | End Time |
- | Time Off Activity |
- | Status |
- | Last Approver |
- | Approval Type |
