Historical Backfill Capabilities and Limitations
Updated
Historical backfill is the process of updating data for posts which have been published either before the account was added in Sprinklr or 60 days prior. There is a default backfill range for 60 days which is added as soon as the account is added into Sprinklr
Backfill Capabilities and Limitations
Metric type | Capabilities & Limitations |
Account | Not Available |
Post |
|
Message Backfill Capabilities and Limitations
Type | Grabbing Primary Mode | Grabbing Secondary Mode | Data Backfill | Message Edit Sync Supported | Message Delete Sync supported |
Company Status Updates | Grabber | - | 5000 posts by default Configurable to backfill more. | No | No |
Company Status Comments | Webhooks | Grabber | Fetches comments on last 1000 posts by default. | Yes | Yes |
Company Status Replies | Webhooks | Grabber | Fetches replies on last 1000 comments by default. | Yes | Yes |
Company Status Mentions | Webhooks | - | NA. Not possible due to API limitations. | Yes | No |
Company Status Shares | Webhooks | - | NA. Not possible due to API limitations. | Yes | No |
Company Private Messages | Webhooks | Grabber | Last 500 conversation and 500 messages per conversation | Yes |
|
Profile Network Update | Grabber | - | 5000 posts by default Configurable to backfill more | No | No |
Profile Comments | Grabber | - | Fetches comments on last 1000 posts by default | No | No |
Profile Replies | Grabber | - | Fetches replies on last 1000 comments by default | No | No |