Schedule Report
Updated
The Schedule Report provides a comprehensive view of each agent’s scheduled Activities over a selected time period. This report is designed to help Supervisors and Workforce Managers monitor scheduling accuracy, identify coverage gaps, and ensure alignment with operational requirements.
The Schedule Report belongs to the Workforce Management Report Group under the Service Analytics Data Source. Refer to this article for detailed steps on configuring Reporting Widgets.
Metrics and Dimensions
The following are the Metrics and Dimensions available under the Agent Schedule Report: