Sending WhatsApp Flow Assets
Updated
This article explains how to send WhatsApp Flow assets through Dialogue Trees.
Prerequisites
Ensure the following prerequisites are completed before configuring WhatsApp Flows:
A WhatsApp Flow asset has been created
Your business is verified
High message quality is maintained
Note: A WhatsApp Flow Asset cannot be used to initiate a new conversation. Flows can only be sent:
Within an ongoing conversation
Within 24 hours of the user’s last message
Steps for Sending a Flow
1. Create a Dialogue Tree containing a Bot Reply node.
The Bot Reply node is used to send the WhatsApp Flow asset to the end user.
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2. On the Add Bot Reply window, click Chat Templates in the top-right corner to set the reply type to Chat Templates.
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3. Enter a Name for the asset. Under Add Assets, select WhatsApp Business from the Channel drop-down menu.
4. Click + Add Existing to open the Media Uploader, where you can select and add an existing media asset.
5. From the Media Uploader, select the required WhatsApp Flow asset, and then click Add in the lower-right corner.
Note: All flows created within Conversational AI are available inside DAM.
6. After selecting the flow asset, click Save.
This completes the configuration for sending the WhatsApp Flow.