Snapchat Capabilities and Limitations

Updated 

In this article, we will cover the capabilities and limitations of Snapchat within the Sprinklr platform.

Publishing Capabilities

Capabilities

Sprinklr Supported (Business Profile)

Notes

Publish Story

Yes

This feature is available for all clients.

Publish Spotlight

Yes

This feature is available for all clients.

Engagement Capabilities

Capabilities

Sprinklr Supported (Business Profile)

Notes

Engage with Story Replies

No

API Limitations

Grab Spotlight Story posts

Yes

This feature is available for all clients.

Reporting Capabilities

Capabilities

Sprinklr Supported (Business Profile)

Notes

Reporting on a Story

Yes

Reporting on a Spotlight

Yes


Reporting on Public Profile

Yes

For more details on Spotlight Content Guidelines please see Snapchat Business Reporting Glossary.

Limitations

Images

  • Image resolution should be at least 540x960px

  • Supported Formats: JPG or PNG

  • Images cannot be posted to the SPOTLIGHT placement

Videos

  • Supported video format - .mp4

  • Video Duration : 5-60 seconds

  • Video resolution at least 540x960px

  • Max file size: 1 GB