The Speech‑to‑Text (STT) feature converts spoken customer queries and requests into written text, providing real‑time transcription with the ability to edit messages before sending. It supports multiple languages, ensuring inclusive communication across diverse customer bases.

Key Benefits

• Accelerating communication: Enabling faster, more efficient customer interactions.

• Supporting multilingual engagement: Accommodating varied language preferences to enrich the customer experience.

• Improving satisfaction: Streamlining conversations and reducing friction, leading to stronger customer relationships.

Supported Model

The only supported model is Google Chirp. The Google Chirp license must be procured by the brand.

Required Permissions

To enable STT in Mobile Live Chat SDK, include the following permissions:

• android.permission.RECORD_AUDIO

• NSMicrophoneUsageDescription

For more details, see the documentation for the relevant framework:

• Android

• iOS

• Flutter

• React Native

Usage Flow

1. Initiate transcription: User clicks the microphone icon at the bottom right. Once activated, they can start speaking, and the message is transcribed in real time, appearing in the reply box.

   

2. Edit before sending: Users can edit and correct the transcribed text within the reply box before sending.

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