Telegram Capabilities and Limitations

Updated

7 days ago

Telegram is a cross‑platform, cloud‑based instant messaging service that supports end‑to‑end encrypted chats and VOIP calls. Understanding the supported capabilities and limitations of the Telegram channel in Sprinklr helps effectively manage engagement, reporting, and listening activities. This article outlines the capabilities and limitations supported for the Telegram channel in Sprinklr.

Note: To get this capability enabled in your environment, contact your Success Manager.

Telegram Capabilities

The following table outlines the capabilities and limitations supported for the Telegram channel:

Category	Capability	Supported in Sprinklr	Note
Engagement	View Telegram Direct Messages	Yes	-
	Edit Telegram Direct Messages	No	-
	Delete Telegram Direct Messages	No	-
	Edit a Published Message	No	-
	Reply to Telegram Direct Messages	Yes	-
	Ability to distinguish between Brand Messages and User Messages	Yes	-
	Telegram Polls	No	-
Publishing	Grouped Telegram Multimedia Messages	Yes	Multiple media files of the same type can be sent together as a single grouped message. Limitations A media group can contain only one media type (photos, videos, audio files, or documents). Mixed media types within the same group are not supported. The maximum supported file size is 5 MB for photos and 20 MB for other supported media types.
Reporting	Reporting on Telegram Direct Messages	Yes	SLA and inbound reporting are available for the Telegram channel.
Listening	Listening for Owned Telegram Accounts	Yes	Listening is available only for owned accounts. Earned mentions are not supported.