Telegram Capabilities and Limitations
Updated
Telegram is a cross‑platform, cloud‑based instant messaging service that supports end‑to‑end encrypted chats and VOIP calls. To make the most of the Telegram channel in Sprinklr, it is important to understand its supported capabilities and limitations. In this article, we discuss all the possible capabilities and limitations offered by the Telegram channel.
Note: To get this capability enabled in your environment, contact your Success Manager.
Telegram Capabilities
Below is a list of Telegram’s capabilities and limitations across Engagement, Reporting, and Listening.
Engagement |
Capabilities | Supported in Sprinklr | Note |
View Telegram Direct Messages | Yes |
|
Edit Telegram Direct Messages | No |
|
Delete Telegram Direct Messages | No |
|
Edit a Published Message | No |
|
Reply to Telegram Direct Messages | Yes |
|
Ability to distinguish between Brand Message and Fan Message | Yes |
|
Telegram Polls | No |
Reporting | ||
Reporting on Telegram Direct Messages | Yes | SLA and Inbound Reporting available for Telegram Channel. |
Listening |
Listening for Telegram is available only for owned acounts. It is not supported for earned mentions. |
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