Business Hours

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Business Hours Usage

The Business Hours Usage feature allows you to view where a specific Business Hour is referenced across various components, such as process workflows, voice campaigns, rules, guided paths, and work queues. It provides visibility into dependencies, helping you assess the potential impact of changes a

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Business Hours

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Create Business Hours

Sprinklr allows you to create and save business hours. Business hours are the official working hours when your team is available to serve your customers. It helps you manage case assignments and resolution time. For example, if your business hours end at 6:00 PM and a request is raised at 6:30 PM, t

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Business Hours

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Create a Holiday List

Sprinklr allows you to create and save the business holiday list within Platform Settings. Once saved, this business holiday list can be used as a Message Source Condition in Inbound Rules and Queue Rules. We can use Business Holiday List as a Rule Condition and also in

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Business Hours

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