Core Tools

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(5)
RS
Add a Dialogue Tree Tool

Adding a Dialogue Tree Tool to a task automatically initiates the associated dialogue tree. The tree runs in the background to ensure the interaction follows the predefined conversational flow. Dialogue tree nodes can be used to execute hardcoded workflows.ProcedureIn the Tools window, select Add To

Knowledge Base Article

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Core Tools

RS
FAQ Tool in AI Agent

The FAQ Tool enables your AI Agent to access and deliver answers from training content using Retrieval-Augmented Generation (RAG). This tool is designed to provide accurate, contextual responses to user questions by retrieving relevant knowledge and adapting it into a usable reply.Steps to Configure

Sprinklr Service

New Article

20.10

Knowledge Base Article

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Core Tools

RS
Add an Exit Conversation Tool

The Exit Conversation Tool in Sprinklr’s AI Agent automatically closes a customer case when the conversation ends. This automation reduces manual effort, prevents cases from being left open, and ensures consistent reporting data. It streamlines customer service operations by providing a clear and ef

Knowledge Base Article

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Core Tools

RS
Get Records Tool with Custom Entity

The Get Records Tool allows you to retrieve data from custom entities using defined filters and store the results in variables. It also offers sorting options to organize the extracted data in a structured and meaningful way.Steps to Add a Get Records Tool with Custom EntityFollow the steps below to

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Core Tools

RS
Route to Agent Tool

The Route to Agent Tool allows an AI Agent to seamlessly transfer a conversation to a human agent when automation reaches its limits. This ensures that users receive timely assistance during complex or sensitive interactions. It enables smooth handoffs from AI Agent to human agent to improve user sa

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Core Tools

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