- Product SuitesPlatformSPOTLIGHT
Sprinklr named a Leader in The Forrester Wave™: Social Suites, Q4 2024
Read full reportSprinklr named a Strong Performer in The Forrester Wave™: CCaaS Platforms, Q2 2025
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Aramex delivers world-class CX with AI-powered CCaaS and 24/7 customer care
Read full storyAcer streamlines workflows across global markets and transforms the customer experience
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Check your AI maturity in minutes and get a free report with strategies to improve your AI readiness
Get startedNorthwestern Mutual uses Sprinklr AI to power its most successful social campaign ever
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Uber achieves industry-leading SLA and response times
Read full storyDeutsche Telekom rings in the future of CX with AI-powered CCaaS
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Sprinklr wins Cloud-Based CX Solution of the Year at the 2025 CCW Excellence Awards
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SPOTLIGHTAramex delivers world-class CX with AI-powered CCaaS and 24/7 customer care
Read full storyAcer streamlines workflows across global markets and transforms the customer experience
Read full story
Getting Started with Sprinklr Service
CXM - Entity Studio
Reference Guide for Sprinklr Service
Sprinklr Service Glossary
Service Channels
Inbound Voice
Best Practices for Windows Users
Best Practices for Audio
Best Practices for Call Controls
Introduction and Benefits of Voice Care
Introduction to Inbound Architecture
Unleash Power of Sprinklr Contact Centre in Simple Steps
Overview of Simplified Inbound Agent Experience
Overview of Simplified Supervisor Experience
Unlock Insights from Inbound Reports
Inbound Voice - Governance
Inbound Workflow using IVR
Handle Inbound Calls
Getting Started
Call Controls
Setting up Voice Application using CPaaS
Setting up Unified Routing
Feature Offerings
Functionalities and Use Cases
Getting Started
Learn about Unified Agent Desktop
Setting up Care Console
Advanced Concepts and FAQ's
Agent Desktop Layout
Post-Call Workflows with ACW
Troubleshooting and FAQs
Setting up Agent Persona
Setting up Supervisor persona
Setting up Reporting
Setting up Speech Profiles
Validation Flow
Testing and Debug Logs
Compliance Manager
Voice Recordings
Screen Recording
Voice Configurator
Tabs in console
Care console
Agent self monitoring
What is agent persona
Who is supervisor
What all details i can monitor about agent
Adding/Removing skills
How to manage notification
Types of call popup
Mark yourself available
Agent self monitoring widget
How to fill
Creation Voice account group
Number settings
Telephony Supported Inside Sprinklr
Call controls
To do
Typical role of supervisor
Changing capacity profile
How to do universal search
Different option in call popup
Microphone permission
Self monitoring reporting
Pending ACW column
Addition of fallback ACW
TTS and ASR settings
How to buy number from them
ACW
Announcements
Minimised call controls
Check VOIP online
To Do
Capacity as per type of ACW
Addition of fallback IVR
Hold Music and Ringtone
Dial icon
ACD Report - Callwise
Start Nailed up connection
Announcements
Sharing Setting
Availability status
ACW Report
Availability status and web rtc status
Voicebot
Outbound Dial icon
Team Monitoring Supervisor
My Schedule
Case evaluation
My cases
Console
Gamification
Outbound Voice & Dialers
Case Management
Automation and Assignment
Unified Agent Desktop
Supervisor Console
Surveys
Journey Facilitator
Sprinklr Commerce
Workforce Management
Reporting and Analytics
Conversational AI
Sprinklr AI Agent
IVR
Knowledge Base
Community
Quality Management
Conversational Analytics
Agent Assist
Sprinklr AI+
Customer-Facing Guided Workflows
Agent Copilot
Service Agent Personas