IVR Use Cases

Articles

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Connection with Brands APIs

Sprinklr IVR provides us the ability to connect to a brand’s APIs and obtain data from their internal systems to use on Sprinklr’s Care Platform. In this article we will learn about how admins can configure IVR to work with brands’ APIs. APIs are mini programs that help to fetch data from third part

Knowledge Base Article

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IVR Use Cases

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Call Forwarding and Dial External Number from the IVR

​Pre-requisite for configuring this in IVR: Sprinklr Voice should be enabled for the environment and your user should have IVR View, Edit or Create permission​​Sprinklr IVR can not only assign the call to the agent using Sprinklr system using The “Assign to Agent'' node. It can transfer t

Knowledge Base Article

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IVR Use Cases

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