Slack

Articles

(9)
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Reply to Slack Channel Messages via Engagement Dashboard

This article guides you through the steps to reply to Slack channel messages via the engagement dashboard.Steps to Reply to Slack Channel Messages via Engagement DashboardClick on the New Tab icon. Under the Sprinklr Social tab, click Engagement Dashboards within Engage.In the Engagement Dashboard,

social

Knowledge Base Article

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Slack

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Create an Engagement Column for Slack Group Chat

This article guides you through the steps to create an engagement column in the engagement dashboard for Slack group chat.Steps to Create an Engagement Column for Slack Group ChatClick on the New Tab icon. Under the Sprinklr Social tab, click Engagement Dashboards within Engage.In the Engagement Das

social

Knowledge Base Article

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Slack

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Slack Capabilities and Limitations

Engagement Functionality Sprinklr Supported Note Reply via bot in channel Yes  Reply via profile in channel Yes Social Avatar must be added in Sprinklr Reply to DM  Yes Only for profiles Reply in Group Chats Yes Only for profiles Initiate a group chat No To be available soon Reply in thread Yes  Con

social

Knowledge Base Article

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Slack

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Add a Slack Profile in Sprinklr

By adding Slack Channels in Sprinklr, you can easily stay up-to-date on your Sprinklr approval and task workflows in real-time. You will be able to contrive the notifications you want to receive in Slack, create multiple channels to stay organized, and never miss a beat when responding to your inbou

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Slack Profile

Add a Slack Profile

Knowledge Base Article

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Slack

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Publish on Slack via Sprinklr

Once you have added the Slack app on Sprinklr, you can send/share messages on Slack without leaving Sprinklr. You can send messages to individual profiles, channels, and groups. Additionally, you can schedule the posting of messages on the Quick Publisher in Sprinklr. Steps to Send Messages to Slack

Slack Publishing

Publish a post to Slack

Knowledge Base Article

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Slack

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Create Slack Columns in the Engagement Dashboards

If you use Slack from the Sprinklr platform, you can not only track the engagement on the channel, but also grab the activities on the channel from your account. This article is a guide on creating Slack columns in the engagement dashboards.Steps to Create Slack Column in the Engagement DashboardsCl

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Create Slack Engagement Columns

Create Slack Columns in the Engagement Dashboards

Knowledge Base Article

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Slack

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How to Create a Slack Bot

Steps to Create a Slack BotLog into your Slack workspace.Go to the Slack API Dashboard: https://api.slack.com/. In the Slack api window, click Your Apps in the top-right corner.In the Your Apps pane, click Create New App.In the Create an App pop up window, select the from scratch option. In the Name

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Knowledge Base Article

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Slack

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Add Slack Bot Account on Sprinklr

Slack is a messaging app for business that connects people to the information that they need. Integrating Slack as a channel inside Sprinklr will help to manage all business-related conversations in one go. It will simplify tracking of all messages and important conversations on Slack, using this in

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Slack Engagement Flow

Knowledge Base Article

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Slack

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Add Slack Groups and Channels on Sprinklr

This article is a guide to adding Slack groups and channels on Sprinklr.Steps to Add a Slack Groups and Channel in SprinklrClick the New Tab icon . Under the Sprinklr Social tab, click Owned Social Accounts within Listen.In the Accounts (Settings) wi

social

Slack Channel

Knowledge Base Article

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Slack

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