WeChat Customer Service
WeChat Customer Service related articles

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WeChat Welcome Message Functionality

You can send a welcome message, whenever a user opens the Wechat Service Account Scene Link for customer support. With a welcome message to the visitor, you can make communications more effective. Steps to Set Up WeChat Welcome MessageClick the New Tab icon . Under Governance Console, click Social A

WeChat Welcome Message

Knowledge Base Article

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WeChat Customer Service

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Menu Message for WeChat Customer Service Accounts​

Sprinklr now supports creating Menu Messages for WeChat Customer Service accounts for effective communication with consumers. You can add up to 10 items in the Menu messages, while you can save it as an asset type in Digital Asset Manager. Note: It is necessary to create a WeChat Menu Mess

Menu Message

WeChat Customer Service on Sprinklr

Menu Message for WeChat Customer Service Accounts

WeChat Customer Service

Knowledge Base Article

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WeChat Customer Service

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Unified API for WeChat Customer Service on Sprinklr

You have the capability to use WeChat Customer Service as a channel for your customer care services. WeChat Customer Service accounts will be added to Sprinklr as accounts, and all messages sent to these accounts will be routed to Sprinklr. You can create multiple contact URLs for each customer serv

WeChat Customer Service on Sprinklr

WeChat Customer Service

Unified API for WeChat Customer Service on Sprinklr

Knowledge Base Article

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WeChat Customer Service

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