Sprinklr named a Leader in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024

Forrester evaluated the 11 most significant providers of digital customer interaction solutions based on three categories: current offering, strategy, and market presence. Sprinklr received the highest possible scores in 19 criteria including digital interaction orchestration, agent workspace, voice, and partner ecosystem.  

Get the full report to see how we stack up among the top vendors.

Forrester AI Q2 2024

What this Forrester report says about Sprinklr: 

"Sprinklr boasts the most feature-complete solution, bar none. Sprinklr initially built its name in the world of social media but has quickly become a force to be reckoned with in the contact center. Its Unified-CXM product offers — appropriately — unified data, AI, channels, and functions on a single platform dedicated to managing and measuring customer interactions across all enterprise touchpoints. This is a lofty goal, backed by an equally lofty feature sheet and roadmap."  

"Sprinklr is the best fit for enterprises that are eager (and equipped) to make the most of its expansive and customizable capabilities."

The Forrester WaveTM: Digital Customer Interaction Solutions, Q2 2024 

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