Sprinklr has partnered with Zach Mastromatto of Facebook to explore this business-critical trend, and identify key steps that can help your brand take full advantage.
Discover how conversational commerce (C-Comm) is creating a new meeting place between retail and online stores
Understand why this is a key area of focus for brands in 2021 — including the need to create a frictionless customer experience
Learn how the COVID-19 pandemic has accelerated this trend — and why it will continue to grow in years to come
Identify the risks facing brands that fail to embrace C-Com and build relationships with customers