EVENT

Sprinklr Executive Roundtables: From Legacy to Legendary CX with IKEA

With a unique approach that begins by understanding the customers’ desires and accordingly designing products that stand out — IKEA is now the most-loved furniture retailer in the world.   

Well known for its seamless in-store and at-home customer experiences, IKEA continues to innovate in the retail landscape.  

Now, as AI (Artificial Intelligence) and ChatGPT take the world by storm and customers continue to expect flawless digital experiences, discover how IKEA plans to stay ahead.  

Join us for an exclusive executive roundtable and gain invaluable insights from Alex Soliman, Regional Customer Care Centre Lead at IKEA. Explore global and regional trends with Christoph Jourdan, VP, Growth Markets Solutions Consultancy at Sprinklr, to equip your team for the future of CX.   During this enlightening session, you’ll explore:   

• The future CX team: Unite your customer-facing teams through technology and culture.   

• Work smart, not hard: Ensure your technology works harder than your contact centre.  

• The future of AI for CX: Unified AI’s role in transforming customer experiences.   

• Conversational commerce: Creating opportunities for legendary CX and driving revenue.  

• IKEA’s CX success: How IKEA decreased its SLA, boosted NPS and achieved a 360-degree view of customers!  

Reserve your spot at this exclusive roundtable and get ready for an immersive experience in the future of CX. 

Speakers

Christoph Jourdan

VP, APAC Solutions Consulting

Sprinklr

Christoph Jourdan is Vice President of Growth Markets Solutions Consulting at Sprinklr, the unified customer experience management platform (Unified-CXM) for modern enterprises. With more than a decade experience in Digital Strategy, Digital Marketing, and Creative Strategy, Christoph leads Sprinklr’s team of Solution Consultants in APAC and MEA to help customers optimise their CX objectives.

Alex Soliman

Regional Manager Customer Care Centres

Ikano Retail (IKEA)

Alex Soliman is the Manager for the Customer Contact Centres at IKEA Retail overlooking operations at all centres located in Malaysia, Singapore, Thailand, Philippines and Mexico. Hear from Alex on how he has successfully implemented his CX strategies with Sprinklr, to achieve his business objectives.