Virtual Workshop

Future-proof your contact centers: Best practices for designing and implementing a self-service strategy

An effective self-service strategy can significantly reduce the cost to serve. But how do you implement a world-class self-service strategy that empowers customers to serve themselves? 

What are the tenets of a self-serve strategy that drives customer retention as well as revenue growth? Where do organizations fail in their self-service journeys?

Join us in this webinar to discover the best practices for designing and implementing a self-service strategy.

What is in it for you?

Learn:

• How an efficient customer self-service portal reduces cost to serve

• Key tenets of best-in-class customer service

• How Sprinklr can help you stand out with Self-Service Communities, Guided Workflows and Conversational AI

Event Agenda

• Introduction to best practices for self-service strategy – 10 minutes

• Sprinklr’s Unified AI in action – 10 minutes

• Use case discussion – 20 minutes

• Q&A – 5 minutes 

Speaker

Siddharth Rathore

Senior Director, Business Strategy

Sprinklr

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