Forrester report names Sprinklr among stand-alone CCaaS solutions with an industry focus on high-tech, financial, and consumer products.  

CCaaS tools enable brands to manage omnichannel customer interactions with agents, providing capabilities that maximize agent efficiency while improving the customer experience (CX).

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With AI being forecasted as the game changer in customer service and contact center leaders facing a plethora of vendor options in the space, Forrester’s latest report shows a way forward.

It discusses important market dynamics that decision-makers should pay attention to and lists 40 notable vendors in the CCaaS space based on size, geography, industry, and type of offering.

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