Forrester report names Sprinklr a stand-alone CCaaS solution in high-tech, financial, and consumer products.

CCaaS tools enable brands to manage omnichannel customer interactions with agents, providing capabilities that maximize agent efficiency while improving the customer experience (CX).

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With AI being forecasted as the game changer in customer service and contact center leaders  facing a plethora of vendor options in the space, Forrester’s latest report shows a way forward.

It discusses important market dynamics that decision-makers should pay attention to and lists the top 40 vendors in the CCaaS space based on size, geography, industry, and type of offering.


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