The Send Message tool enables real-time communication across messaging channels, allowing timely updates, notifications, and responses to users on any platform.

Configure Send Message Tool

Follow these steps to configure the Send Message Tool in your AI Agent.

1. Access the Send Message Tool

• Navigate to AI Agent Studio from the Sprinklr Launchpad.

• Select the AI Agent where you want to configure the tool.

• Expand the Build section and click the 'View' button inside the Tools section to open the Tools record manager.

• Click + Add Tool and choose Send Message Tool from the list.

2. Define Basic Details

• Name: Enter a unique name to identify the tool.

• Description: Provide a short description to explain the purpose of the tool.

3. Configure Setup Function

In the Setup Function section, configure additional parameters required to initialize the tool. This setup ensures the tool runs correctly when triggered during an interaction. Configure the following fields:

• Channel: Choose the messaging channel where the message should be sent. Supported channels: WhatsApp Business, SMS, Email.

• Account: Select the account associated with the chosen channel from the dropdown. Refer to this section to add or manage accounts across different service channels.

• Message Content Types: Select the type of content you want to send. You can define how the message content is created or sourced using the following types:

  • Text: Enter plain text directly or fetch text from resources.

  • Text from LLM: Use model-generated text responses.

  • Asset: Upload and use an asset from Asset Manager.

  • Dynamic Asset: Add a variable or placeholder to insert content dynamically at runtime.

4. Save Configuration

• After completing all fields, click Save.

• The configured tool will now appear in the Tools Record Manager and can be used in your AI Agent workflows.

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