Communication Tools

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Add an On-Demand Publishing Skill

OverviewOn-Demand Publishing lets you customize message delivery timing and improve chatbot interactions. Example: You can publish API responses stored in variables, allowing precise control over when and how they’re published—whether all at once or sequentially—ensuring output meets specific busine

Knowledge Base Article

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Communication Tools

RS
Add a Send Message Skill in AI Agent

OverviewThe Send Message skill enables real-time communication across messaging channels, allowing timely updates, notifications, and responses to users on any platform.Steps to Add a Send Message SkillRefer to this article for detailed steps on adding a skill to an AI Agent.On the Skills window, cl

Knowledge Base Article

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Communication Tools

Getting Started with Sprinklr Service

CXM - Entity Studio

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Sprinklr AI Agent

Test Sprinklr AI Agent

Advanced concepts

Knowledge Content

Sprinklr AI Agent Overview

Tasks

Tools

IVR

Knowledge Base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Agent Copilot

Service Agent Personas