Publishing Tool
Updated
Publishing enables you to customize message delivery timing and enhance chatbot interactions. Example: You can publish API responses stored in variables, allowing precise control over when and how they’re published—whether all at once or sequentially—ensuring output meets specific business needs and avoids reliance on AI's default response order.
Note: While integrating the Publishing skill with Composite Skill, choose Skill Execution Behaviour as Standard.
Configure Publishing Tool
Follow these steps to configure the Publishing Tool in your AI Agent:
Access the Publishing Tool
Navigate to AI Agent Studio from the Sprinklr Launchpad.
Select the AI Agent where you want to configure the tool.
Expand the Build section and click the 'View' button inside the Tools section to open the Tools record manager.
Click + Add Tool and choose Publishing Tool from the list.
Define Basic Details
Name: Enter a unique name to identify the tool.
Description: Provide a short description to explain the purpose of the tool.
Configure Setup Function
In the Setup Function section, configure additional parameters required to initialize the tool.
This setup ensures the tool runs correctly when triggered during an interaction.
Add Output Responses
The Publishing Tool supports two types of output responses:
Text Reply
Select Add Output Response → Text.
Enter the message content that should be delivered as a plain text reply.
You can also call variables to publish reply by writing $ {variable} in the text reply or select from Choose Resource section.
Use the ‘+ Add Text Reply’ button to configure multiple text replies.
Channel-Specific Asset (from DAM)
Select Add Output Response → Select from DAM.
Choose the Channel where the response will be published.
Add the asset:
Add Existing – Select from available assets in DAM.
Add New – Upload or create a new asset for the channel. Refer to this section to create a digital asset within DAM.
Use the ‘+’ button to configure replies for multiple channels.
4. Save Configuration
Once all responses and settings are configured, click Save.
The Publishing Tool will now be available in the Tools Record Manager and ready for use in your AI Agent workflows.
Best Practices
Use Text Replies for quick, generic responses.
Use Channel-Specific Assets when you want consistent branding and formatting across digital channels.
Keep descriptions meaningful to simplify future maintenance.