Engage with your fans

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X Welcome Messages

X Welcome Messages make it easier for businesses to define the customer experience from the start, without requiring any manual action at all. Welcome Messages are sent to users when they begin a direct message conversation with your X account and can be used to let customers know what service optio

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Create A Column For Tweets

You can now get a better glance on your tweets, both promoted and unpromoted through engagement dashboards. You can even segregate for promoted tweets, or for different accounts using these X engagement columns. In this article, you will learn how to create such a column for tweets. StepsClick the N

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Create A Column For Retweets

Retweeting is the act of sharing another X user's posts. For a brand, it is a way of amplifying engagement and awareness about the brand posts. In this article, you will learn about how to create a column and keep a track of all retweets through engagement dashboards.​ Steps​Click the New Tab i

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Create A Column For X Mentions

Tracking X mentions is one of the most effective ways to measure your brand's presence on the network, as mentions of your brand indicate activity in specific communities. In this article, you will learn about how to create a column for X mentions.​ Steps​Click the New Tab icon . Under the Spr

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Send X Direct Messages

X direct messages allow brands to communicate with their fans by providing them with helpful visual or video guides in case of troubleshoot problems, or share engaging content. In this article, you will learn about how to receive these messages in engagement dashboards and then reply to direct messa

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Follow X Users

Sprinklr allows you to follow X profiles directly from the profile details pane. Using this feature, your team can follow X profiles from any of your linked X accounts.Steps to follow X usersClick the New Tab icon and select Engagement Dashboards under the Sprinklr Social.Select the desired X Engag

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Block X Users

Blocking X users, which is an action that can be performed natively through X or through the Rule Engine, will prevent users from following or interacting with your X profile in a number of ways. Blocked users cannot:Add your X account to their listsFollow youSee your profile picture on their profil

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Preview X threads in Engagement Dashboards

An X (formerly Twitter) thread is a series of tweets posted on X that are connected to one another and can be read as one continuous post. With a thread, you can provide additional context, an update, or an extended point by connecting multiple Tweets together. NOTE:You are required to create an Out

Twitter

channel:twitter

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Create a Column for X Replies

Engaging on X through Sprinklr platform allows you to increase awareness and further expand your brand's audience. Within the Sprinklr Engagement Dashboard, you can add Reply as a column type which helps in managing the replies that have been sent through the brand's account. In this artic

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Auto-retweet X Posts from Desired Owned Accounts

You can auto-retweet an X post of a specific owned account from any desired owned account.​You can accomplish auto-retweeting from a desired owned account using Rule Engine.​ This can save a lot of time for brands in manually retweeting the tweets from a desired account to a desired account. Steps t

Auto-retweet Twitter Posts from Desired Owned Accounts

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